Level 2 Diploma in Public Services and Operational Delivery

This qualification covers work based learning and will provide a concrete, sector-based emphasis on practical skills development alongside the enhancement of knowledge and understanding in public sector .It also provides sector and their national recognition for public to deal with this required for employment.

Level 2 Diploma in Public Services and Operational Delivery is 37 credits qualification, mandatory units worth 20 credits and choose any units from optional to make minimum 17 credits. It is designed to provide public sector experience to learners to develop professions to deal with public services and to enhance knowledge and skills.

Reasons to study with us

Professional : The qualifications offered at LSPM are developed to help you gain skills required to succeed and make a difference in the workplace.

Affordable : All qualifications offered at LSPM are affordable than traditional colleges and universities.

Accredited : We are accredited by British Awarding Association (BAA) in partnership with London’s School of Business and Research and offer the best of British qualification which are fully accredited and globally accepted.

Flexible : The qualifications are super flexible, offered 100% online. Therefore, you can access the same from any part of the world using any computer/ laptop or a mobile device. The assessments of units / modules is through submission of assignments.

Quality Assured :All our diploma qualifications are accredited by OFQUAL, UK government's qualifications regulator. Degrees are awarded by UK's leading universities via Top Up routes.

Course Content

The LSPM Level 2 Diploma in Public Services and Operational Delivery for a total of 37 credits:

Mandatory Units

  • Maintain data security in own area of responsibility
  • Work safely in public service
  • Maintain competence, knowledge and standards of conduct in public service
  • Work as a team member to deliver public service
  • Recognise diversity when delivering customer service

Optional Units

  • Manage information
  • Process information about customers
  • Deal with gaps, errors and irregularities in information
  • Deal with customers using bespoke software
  • Use questioning techniques when delivering customer service
  • Deal with customers face to face
  • Deliver customer service to difficult customers
  • Resolve customer service problems
  • Promote additional services or products to customers
  • Calculate correct amount of liabilities or entitlements
  • Inform the customer of the debt or entitlement
  • Support customers using self service technology
  • Carry out follow up activities for public service customers
  • Processing customers’ financial transactions
  • Deal with customers in writing or electronically
  • Provide technical advice and guidance to customers
  • Provide interpretative technical advice and guidance in complex public service cases
  • Plan public service visits
  • Carry out public service visits
  • Maintain personal security and safety, and be alert to the security of others
  • Deal with disorderly and aggressive behaviour
  • Support customer service improvements
  • Deal with customers by telephone
  • Operating credit control procedures


To modern eyes, how students were assessed about half-century ago may look rather limited and repetitive. Assessment then, largely consist of a succession of relatively uniform essays or reports followed by a diet of end-of-year or final written exam papers. Learning outcomes of various units via submission of assignments / project work, is by far a better assessment technique. The process invloves assessment of learners work internally and then finally assessing through external evaluators.

Career path

Students will gain skills to assist them in the workplace. Possible career paths: Army officer, RAF officer, Civil Service, Dealing with public carriage office.

1Entry Requirements
2How to enrol?
3How to pay?

You can pay the course fee in either of the ways given below:

  • Online using your credit card / debit card
  • Through bank transfer / Electronic Funds Transfer (EFT)

Fee Structure

Tuition fees for the programme
DurationPayment optionEnrolment FeeTuition
6 months Payable in easy instalments£15£1299
9 months Payable in easy instalments£15£999

Fee Payment Plans

OPTIONS9 months6 months
PLAN A £199 x 5 monthly instalments£433 x 3 monthly instalments
PLAN B £499 x 2 quarterly intalments£1234
(5% bursary, if paying full amount in single instalment)
PLAN C £949
(5% bursary, if paying full amount in single instalment)

Scholarships & bursaries

5% Bursary on above fee for students opting to pay in full.

Are you ready to change your life?

If you are ready to take the next step click on the "ENROL" button below or request a callback from one of our careers advisors for more information

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