Level 2 Public Services: Operational Delivery Excellence

Level 2 Diploma in Public Services and Operational Delivery

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Learn about Level 2 Diploma in Public Services and Operational Delivery

Level 2 Diploma in Public Services and Operational Delivery is 37 credits qualification, mandatory units worth 20 credits and choose any units from optional to make minimum 17 credits. It is designed to provide public sector experience to learners to develop professions to deal with public services and to enhance knowledge and skills.

The Level 2 Diploma in Public Services and Operational Delivery is a comprehensive program designed to provide individuals with the necessary knowledge and skills to pursue a career in the public services sector. This diploma covers a wide range of topics, including public service operations, communication skills, teamwork, and health and safety. By enrolling in this course, you'll develop a solid understanding of the operational aspects of public services and gain practical skills that are highly valued by employers. Whether you aspire to work in the police, fire and rescue, emergency services, or other public service roles, this diploma will equip you with the foundational knowledge and competencies needed to succeed. Join the Level 2 Diploma in Public Services and Operational Delivery and embark on a rewarding career serving your community and making a difference in the public services sector. Take the first step towards your future today.


Benefits of studying Level 2 Diploma in Public Services and Operational Delivery

The "Level 2 Diploma in Public Services and Operational Delivery" is a vital qualification for individuals pursuing a rewarding career in the public service sector. This accredited course provides essential skills in public service operations, communication, and leadership, preparing you for entry-level positions. By exploring topics in law enforcement, emergency services, and government administration, you enhance your employability in various public service roles. Connect with professionals in the public service sector, expand your network, and join the elite group of public service professionals. Enroll now to make a positive difference in your community through a fulfilling career in public service!

Career path

Students will gain skills to assist them in the workplace. Possible career paths: Army officer, RAF officer, Civil Service, Dealing with public carriage office.

Learn keyfacts about Level 2 Diploma in Public Services and Operational Delivery

"Level 2 Diploma in Public Services and Operational Delivery: Prepare for a Rewarding Career in Public Service! Accredited and Industry-Recognized Qualification. Flexible Study Options Available. Affordable Tuition Fees. Gain Essential Skills in Public Service Operations, Communication, and Leadership. Explore Topics in Law Enforcement, Emergency Services, and Government Administration. Practical Training and Real-world Case Studies. Enhance Your Employability in Public Service Roles. Step into Entry-level Positions with Confidence. Connect with Professionals in the Public Service Sector and Expand Your Network. Join the Elite Group of Public Service Professionals. Enroll Now to Make a Difference in Your Community Through Public Service!"

Who is Level 2 Diploma in Public Services and Operational Delivery for?

The Level 2 Diploma in Public Services and Operational Delivery is designed for individuals who are interested in pursuing a career in the public services sector. This comprehensive program is ideal for those who aspire to work in roles such as the police, fire and rescue, emergency services, or other public service positions. Whether you are a school leaver or looking to switch careers, this diploma provides the foundational knowledge and practical skills needed to succeed in the field. By enrolling in this course, you'll develop a solid understanding of public service operations, enhance your communication and teamwork skills, and gain insights into health and safety practices. This qualification will equip you with the necessary competencies to contribute to the smooth operation and delivery of public services. Kickstart your career in the public services sector by enrolling in the Level 2 Diploma in Public Services and Operational Delivery today and prepare for a fulfilling role serving and protecting your community.

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Course content

Mandatory units
⇾ Maintain data security in own area of responsibility
⇾ Work safely in public service
⇾ Maintain competence, knowledge and standards of conduct in public service
⇾ Work as a team member to deliver public service
⇾ Recognise diversity when delivering customer service

Optional units
⇾ Manage information
⇾ Process information about customers
⇾ Deal with gaps, errors and irregularities in information
⇾ Deal with customers using bespoke software
⇾ Use questioning techniques when delivering customer service
⇾ Deal with customers face to face
⇾ Deliver customer service to difficult customers
⇾ Resolve customer service problems
⇾ Promote additional services or products to customers
⇾ Calculate correct amount of liabilities or entitlements
⇾ Inform the customer of the debt or entitlement
⇾ Support customers using self⇾service technology
⇾ Carry out follow up activities for public service customers
⇾ Processing customers’ financial transactions
⇾ Deal with customers in writing or electronically
⇾ Provide technical advice and guidance to customers
⇾ Provide interpretative technical advice and guidance in complex public service cases
⇾ Plan public service visits
⇾ Carry out public service visits
⇾ Maintain personal security and safety, and be alert to the security of others
⇾ Deal with disorderly and aggressive behaviour
⇾ Support customer service improvements
⇾ Deal with customers by telephone
⇾ Operating credit control procedures

Assessments

The assessment process primarily relies on the submission of assignments, and it does not involve any written examinations or direct observations.

Entry requirements

  • Secondary education equivalent to three GCSEs and two A-Levels

Fee and payment plans


Duration

6 months
9 months

Course fee

The fee for the programme is as follows:

6 months - GBP £1299
9 months - GBP £999 * This programme does not have any additional costs.
* The fee is payable in monthly, quarterly, half yearly instalments.
** You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

6 months - GBP £1299
● Payment option (a): GBP £433 x 3 monthly instalments
● Payment option (b): GBP £1234 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)


9 months - GBP £999
● Payment option (c): GBP £199 x 5 monthly instalments
● Payment option (d): GBP £499 x 2 quarterly instalments
● Payment option (e): GBP £949 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

Accreditation

The programme is awarded by British Awarding Association (BAA) - an awarding body by the UK Government’s regulator - OfQual. The programme is delivered in partnership with London School of Business and Research.

Discover further details about the Level 2 Diploma in Public Services and Operational Delivery

Why choose LSPM ?

  • ✓ Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
  • ✓ Flexible fee payment plans: Pay fee in affordable monthly, quarterly or yearly instalments plans.
  • ✓ Fast track mode - get your qualification in just 6 months!
  • ✓ Dedicated Tutor Support via live chat and email.



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.

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