Level 2 Diploma in Public Services and Operational Delivery

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Level 2 Diploma in Public Services and Operational Delivery

Level 2 Diploma in Public Services and Operational Delivery is 37 credits qualification, mandatory units worth 20 credits and choose any units from optional to make minimum 17 credits. It is designed to provide public sector experience to learners to develop professions to deal with public services and to enhance knowledge and skills.
This qualification covers work based learning and will provide a concrete, sector-based emphasis on practical skills development alongside the enhancement of knowledge and understanding in public sector .It also provides sector and their national recognition for public to deal with this required for employment.

Why choose LSPM ?

  • Your qualification is recognised and accepted world over.
  • Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
  • Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
  • Fast track mode - attain your qualification in just 6 months!
  • Dedicated Tutor Support via live chat.

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Studying at LSPM enriched my life. I can surely see that my future is totally reliant on the career for which I am grateful for choosing LSPM to complete my study.

Jacquelynn Coughlin - Student

Entry requirements

  • Secondary education equivalent to three GCSEs and two A-Levels

Course content

Mandatory units
⇾ Maintain data security in own area of responsibility
⇾ Work safely in public service
⇾ Maintain competence, knowledge and standards of conduct in public service
⇾ Work as a team member to deliver public service
⇾ Recognise diversity when delivering customer service

Optional units
⇾ Manage information
⇾ Process information about customers
⇾ Deal with gaps, errors and irregularities in information
⇾ Deal with customers using bespoke software
⇾ Use questioning techniques when delivering customer service
⇾ Deal with customers face to face
⇾ Deliver customer service to difficult customers
⇾ Resolve customer service problems
⇾ Promote additional services or products to customers
⇾ Calculate correct amount of liabilities or entitlements
⇾ Inform the customer of the debt or entitlement
⇾ Support customers using self⇾service technology
⇾ Carry out follow up activities for public service customers
⇾ Processing customers’ financial transactions
⇾ Deal with customers in writing or electronically
⇾ Provide technical advice and guidance to customers
⇾ Provide interpretative technical advice and guidance in complex public service cases
⇾ Plan public service visits
⇾ Carry out public service visits
⇾ Maintain personal security and safety, and be alert to the security of others
⇾ Deal with disorderly and aggressive behaviour
⇾ Support customer service improvements
⇾ Deal with customers by telephone
⇾ Operating credit control procedures


The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans


6 months
9 months

Course Fee

The fee for the programme is as follows:

6 months - GBP £1299
9 months - GBP £999 * This programme does not have any additional costs.
* The fee is payable in monthly, quarterly, half yearly instalments.
** You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

6 months - GBP £1299
● Payment option (a): GBP £433 x 3 monthly instalments
● Payment option (b): GBP £1234 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

9 months - GBP £999
● Payment option (c): GBP £199 x 5 monthly instalments
● Payment option (d): GBP £499 x 2 quarterly instalments
● Payment option (e): GBP £949 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)


The programme is awarded by British Awarding Association (BAA) - an awarding body by the UK Government’s regulator - OfQual. The programme is delivered in partnership with London School of Business and Research.

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The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.

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