The Qualifi Investigative Claimant Interviewing course is an online training program designed to equip learners with the skills and knowledge required to conduct effective investigative claimant interviewing.
Upon completion of the course, learners can expect to achieve the following learning outcomes:
• Develop a thorough understanding of the investigative interviewing process and its application in claimant handling
• Learn how to conduct effective interviews with claimants, including active listening, questioning techniques, and note-taking strategies
• Understand the importance of empathy, rapport-building, and cultural sensitivity in claimant interviewing
• Develop skills in handling sensitive and complex claims, including those involving trauma, mental health, and disability
The course duration is approximately 12 hours, consisting of 6 modules and 12 interactive lessons.
The Qualifi Investigative Claimant Interviewing course is highly relevant to the insurance and claims industry, particularly for those working in claims handling, underwriting, and risk management.
Industry professionals can expect to gain a competitive edge in their careers by acquiring the skills and knowledge required to conduct effective investigative claimant interviewing.
The course is designed to be flexible and accessible, allowing learners to complete the training at their own pace and on their own schedule.