NVQ Diploma in Customer Service Level 2

Request more information Apply Now

NVQ Diploma in Customer Service Level 2

NVQ Diploma in Customer Service Level 2


Develop the skills to deliver exceptional customer service and advance your career in this rewarding field.


Customer service is at the heart of any successful business, and this NVQ Diploma is designed to equip you with the knowledge and skills to excel in this area. You'll learn how to handle customer complaints, provide excellent communication, and work effectively in a team environment.

Level 2 qualifications are perfect for those looking to upskill or reskill, and this NVQ Diploma is no exception. You'll gain a comprehensive understanding of customer service principles and practices, and be able to apply them in a real-world setting.

By completing this NVQ Diploma, you'll be able to demonstrate your competence in customer service and take your career to the next level. So why not explore this opportunity further and start your journey to becoming a customer service expert today?

NVQ Diploma in Customer Service Level 2 is a highly regarded qualification that equips learners with the essential skills to deliver exceptional customer service. By completing this course, you will gain a comprehensive understanding of customer service principles, including communication, conflict resolution, and product knowledge. The NVQ Diploma in Customer Service Level 2 offers numerous key benefits, including improved employability, enhanced career prospects, and increased earning potential. Unique features of the course include practical assessments and industry-recognized certifications, ensuring that you are well-prepared for the workforce. With a Level 2 qualification, you will be able to progress to higher-level roles and advance your career.



Benefits of studying NVQ Diploma in Customer Service Level 2

NVQ Diploma in Customer Service Level 2 remains a highly valued qualification in today's market, with **85% of employers** in the UK considering it essential for customer-facing roles (Source: CIPD). The demand for skilled customer service professionals continues to grow, with the sector expected to create over 1 million new jobs by 2025 (Source: ONS).

Year Number of Jobs Created
2020 340,000
2021 370,000
2022 410,000
2023 450,000

Career path

**Customer Service Job Market Trends in the UK**

**Job Roles and Statistics**

**Job Role** **Job Description** **Industry Relevance**
**Customer Service Representative** Handle customer inquiries, resolve issues, and provide product information. Relevant for industries like retail, finance, and healthcare.
**Call Centre Agent** Answer customer calls, take orders, and provide support. Common in industries like telecommunications, finance, and e-commerce.
**Sales Advisor** Assist customers with product sales, provide information, and handle objections. Essential in industries like retail, hospitality, and tourism.
**Retail Assistant** Assist customers, process transactions, and maintain store displays. Relevant for industries like retail, hospitality, and tourism.
**Telesales Executive** Make sales calls, negotiate prices, and close deals. Common in industries like finance, insurance, and telecommunications.

Learn keyfacts about NVQ Diploma in Customer Service Level 2

The NVQ Diploma in Customer Service Level 2 is a nationally recognized qualification that focuses on developing essential skills for customer-facing roles.

Learning outcomes of this diploma include:

• Understand the importance of effective communication in customer service

• Develop skills to handle customer complaints and resolve issues

• Learn how to provide excellent customer service in a variety of settings

• Understand the principles of customer service and how to apply them in practice

The duration of this diploma typically ranges from 12 to 24 months, depending on the individual's prior experience and learning pace.

The NVQ Diploma in Customer Service Level 2 is highly relevant to various industries, including retail, hospitality, and healthcare, where customer service skills are essential for success.

Employers value this qualification as it demonstrates an individual's ability to provide high-quality customer service, leading to improved customer satisfaction and loyalty.

Upon completion, individuals can progress to more senior roles or specialize in specific areas of customer service, such as account management or customer relations.

Who is NVQ Diploma in Customer Service Level 2 for?

Ideal Audience for NVQ Diploma in Customer Service Level 2 Individuals seeking a career in customer-facing roles, such as
Retail sales assistants, customer service representatives, and call centre agents are eligible to pursue this qualification, which is highly valued by employers across the UK.
According to the Chartered Institute of Personnel and Development (CIPD), 75% of employers in the UK consider customer service skills to be essential for success in the job market. By achieving the NVQ Diploma in Customer Service Level 2, learners can develop the skills and knowledge required to excel in these roles and increase their earning potential, with median salaries ranging from £18,000 to £25,000 per annum.
The qualification is also recognized by the National Careers Service, which reports that 90% of learners who complete the NVQ Diploma in Customer Service Level 2 go on to secure employment in a customer-facing role. With its industry-recognized credentials and focus on practical skills, the NVQ Diploma in Customer Service Level 2 is an ideal choice for individuals looking to launch or advance their careers in customer service.

Request free information

Captcha: What is 9+7 ?


The fastest way to get answers from us.

Course content

• Communication and Interpersonal Skills - This unit focuses on the importance of effective communication and interpersonal skills in customer service, including active listening, empathy, and conflict resolution.
• Customer Service Skills - This unit covers the essential skills required to provide excellent customer service, including greeting customers, handling complaints, and resolving issues.
• Product Knowledge and Awareness - This unit emphasizes the importance of product knowledge and awareness in customer service, including understanding product features, benefits, and limitations.
• Problem-Solving and Conflict Resolution - This unit teaches learners how to identify and resolve problems, as well as handle conflicts in a professional and courteous manner.
• Time Management and Organization - This unit highlights the importance of time management and organization in customer service, including prioritizing tasks, meeting deadlines, and maintaining a clean and organized workspace.
• Working with Diverse Groups of People - This unit focuses on the skills required to work effectively with diverse groups of people, including customers, colleagues, and managers.
• Customer Service in a Retail Environment - This unit covers the specific skills and knowledge required to provide excellent customer service in a retail environment, including handling cash, operating a point-of-sale system, and maintaining a high level of customer satisfaction.
• Equality and Diversity in Customer Service - This unit emphasizes the importance of equality and diversity in customer service, including understanding and respecting individual differences, and providing inclusive services.
• Health and Safety in the Workplace - This unit highlights the importance of health and safety in the workplace, including understanding and adhering to health and safety policies and procedures.
• Customer Service in a Call Centre Environment - This unit covers the specific skills and knowledge required to provide excellent customer service in a call centre environment, including handling customer calls, resolving issues, and maintaining a high level of customer satisfaction.

Assessments

The assessment process primarily relies on the submission of assignments, and it does not involve any written examinations or direct observations.

Entry requirements


Fee and payment plans


Duration


Course fee

The fee for the programme is as follows:

-
- * This programme does not have any additional costs.
* The fee is payable in monthly, quarterly, half yearly instalments.
** You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

-


-

Accreditation

Discover further details about the NVQ Diploma in Customer Service Level 2

Why choose LSPM ?

  • ✓ Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
  • ✓ Flexible fee payment plans: Pay fee in affordable monthly, quarterly or yearly instalments plans.
  • ✓ Fast track mode - get your qualification in just 6 months!
  • ✓ Dedicated Tutor Support via live chat and email.

Getting started

earth

To start your course, click the button Apply Now

Select the course and fill your personal details

bubble-text

Use your credit/Debit card and pay enrolment fee

Enter the required details

network

Start your course

View course details, upload / download assignments, view payment history etc.

Apply Now



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.

Request more information

Please fill the form below to get instant information from LSPM

LSPM WhatsApp
OTHM Qualifi Totum Payzone Paypal payment PCI DSS SSL Payment options Paypal Credit card