Service Quality Management with Total Quality Management (TQM) is a key concept
in ensuring customer satisfaction and loyalty. This Professional Certificate program is designed for
individuals seeking to enhance their service quality skills and knowledge.
Some of the key topics covered in this program include:
service quality principles, customer service skills, quality planning, quality control, and continuous improvement.
Through a combination of lectures, discussions, and case studies, learners will gain a deep understanding of TQM principles and their application in service industries.
Upon completion of this program, learners will be able to analyze service quality issues, develop effective solutions, and implement TQM principles to improve service quality.
Join our Professional Certificate in Service Quality Management with TQM and take the first step towards delivering exceptional customer experiences.
Benefits of studying Professional Certificate in Service Quality Management with TQM
Service Quality Management with Total Quality Management (TQM) is a highly sought-after skill in today's market, with the UK's service sector accounting for over 80% of its GDP. According to a report by the Chartered Institute of Marketing, 70% of UK businesses believe that service quality is crucial to their success.
| Year |
Percentage of Businesses Implementing TQM |
| 2015 |
45% |
| 2018 |
55% |
| 2020 |
65% |
Learn key facts about Professional Certificate in Service Quality Management with TQM
The Professional Certificate in Service Quality Management with Total Quality Management (TQM) is a comprehensive program designed to equip learners with the knowledge and skills necessary to implement TQM principles in service organizations.
This program focuses on developing learners' understanding of service quality management, including the key concepts, tools, and techniques used in TQM. By the end of the program, learners will be able to analyze service quality issues, identify opportunities for improvement, and develop effective strategies for enhancing service quality.
The duration of the program is typically 12 weeks, with learners expected to complete a series of modules and assignments. The program is delivered through a combination of online and offline training, allowing learners to balance their studies with their work commitments.
The Professional Certificate in Service Quality Management with TQM is highly relevant to the service industry, where quality management is critical to delivering exceptional customer experiences. Learners who complete the program will gain a competitive edge in the job market, with employers seeking candidates who possess TQM knowledge and skills.
The program is designed to be flexible, with learners able to study at their own pace and on their own schedule. This makes it an ideal option for working professionals who want to enhance their skills and knowledge without taking time off from their jobs.
Upon completion of the program, learners will receive a Professional Certificate in Service Quality Management with TQM, which is recognized by employers and industry associations worldwide. The certificate is a testament to learners' commitment to quality management and their ability to apply TQM principles in real-world settings.
The Professional Certificate in Service Quality Management with TQM is a valuable investment for anyone looking to enhance their skills and knowledge in service quality management. With its flexible delivery, industry relevance, and recognition by employers and industry associations, this program is an excellent option for learners who want to succeed in the service industry.
Who is Professional Certificate in Service Quality Management with TQM for?
| Ideal Audience for Professional Certificate in Service Quality Management with TQM |
Organizations and individuals seeking to enhance their service quality management skills in the UK are the primary target audience for this certificate. |
| Key Characteristics: |
Professionals in the service sector, including customer service managers, quality assurance managers, and operations managers, are well-suited for this certificate. |
| Industry Focus: |
The certificate is particularly relevant to industries such as healthcare, finance, and hospitality, where service quality management is critical to customer satisfaction and business success. |
| Career Benefits: |
Upon completion of the certificate, individuals can expect to enhance their career prospects, increase their earning potential, and demonstrate their commitment to service quality management in the UK job market. |