Benefits of studying Graduate Certificate in Non-Verbal Communication in Customer Service
Non-Verbal Communication plays a vital role in customer service, with 71% of customers (according to a survey by the Chartered Institute of Marketing) perceiving that a company's non-verbal communication is a key factor in its overall brand image. A well-executed non-verbal communication strategy can significantly enhance customer satisfaction and loyalty.
| Statistic |
Value |
| Percentage of customers who perceive non-verbal communication as a key factor in a company's brand image |
71% |
| Number of employees in the UK who have received training in non-verbal communication |
34% |
| Average time spent by customers on social media platforms |
2 hours 15 minutes |
Learn key facts about Graduate Certificate in Non-Verbal Communication in Customer Service
The Graduate Certificate in Non-Verbal Communication in Customer Service is a specialized program designed to equip students with the skills necessary to effectively communicate with customers through non-verbal cues.
This program focuses on teaching students how to read and interpret non-verbal signals such as body language, facial expressions, and tone of voice, which are crucial in customer service settings. By learning about non-verbal communication, students can improve their ability to build rapport with customers, resolve conflicts, and provide exceptional service.
The duration of the Graduate Certificate in Non-Verbal Communication in Customer Service is typically 6-12 months, depending on the institution and the student's prior experience. This program is designed to be flexible and can be completed part-time or full-time, making it accessible to working professionals and students alike.
The Graduate Certificate in Non-Verbal Communication in Customer Service is highly relevant to the customer service industry, as non-verbal communication plays a significant role in determining customer satisfaction and loyalty. By mastering non-verbal communication skills, students can enhance their career prospects and advance in their roles.
Graduates of this program can expect to gain a deeper understanding of how to use non-verbal communication to build strong relationships with customers, manage conflicts, and provide exceptional service. This knowledge can be applied in a variety of settings, including retail, hospitality, and financial services.
Overall, the Graduate Certificate in Non-Verbal Communication in Customer Service is an excellent choice for students looking to enhance their skills in customer service and advance their careers in the industry.
Who is Graduate Certificate in Non-Verbal Communication in Customer Service for?
| Ideal Audience for Graduate Certificate in Non-Verbal Communication in Customer Service |
Are you a customer service professional looking to enhance your skills and improve customer satisfaction? Do you want to understand the power of non-verbal communication in building trust and rapport with customers? |
| Demographics: |
Our Graduate Certificate in Non-Verbal Communication in Customer Service is ideal for customer service professionals, sales teams, and customer-facing staff in the UK. According to a survey by the Chartered Institute of Marketing, 70% of customers are more likely to return to a business that has provided excellent customer service. By understanding non-verbal communication, you can improve customer satisfaction and loyalty. |
| Skills and Experience: |
You should have a good understanding of customer service principles and practices, as well as experience in a customer-facing role. Our course is designed for those who want to develop their skills in non-verbal communication, such as body language, facial expressions, and tone of voice. By the end of the course, you will be able to apply your knowledge in a practical way to improve customer interactions. |
| Career Progression: |
Our Graduate Certificate in Non-Verbal Communication in Customer Service can help you progress in your career. With the ability to effectively communicate with customers through non-verbal means, you can take on more senior roles or start your own business. In the UK, the average salary for a customer service manager is £25,000 per year, according to Indeed. |