Graduate Certificate in Customer Service and Negotiation Techniques

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Graduate Certificate in Customer Service and Negotiation Techniques

Customer Service and Negotiation Techniques


Develop the skills to excel in customer-facing roles and drive business success with our Graduate Certificate in Customer Service and Negotiation Techniques.


This program is designed for recent graduates and career changers looking to enhance their customer service and negotiation skills, with a focus on building strong relationships and resolving conflicts.


Learn how to: effectively communicate with customers, handle complaints, and negotiate win-win solutions.

Our expert instructors will guide you through a range of modules, including customer service strategies, conflict resolution, and negotiation techniques.


By the end of this program, you'll be equipped with the knowledge and skills to deliver exceptional customer service and drive business growth.


Take the first step towards a rewarding career in customer service and negotiation. Explore our Graduate Certificate in Customer Service and Negotiation Techniques today!

Customer Service is at the heart of any successful business, and our Graduate Certificate in Customer Service and Negotiation Techniques will equip you with the skills to excel in this field. By mastering customer service and negotiation techniques, you'll be able to resolve conflicts, build strong relationships, and drive business growth. This course offers customer service training, negotiation skills, and industry insights, preparing you for a career in sales, account management, or customer success. With customer service expertise and negotiation techniques, you'll enjoy better career prospects, increased earning potential, and a competitive edge in the job market.

Benefits of studying Graduate Certificate in Customer Service and Negotiation Techniques

Graduate Certificate in Customer Service and Negotiation Techniques holds immense significance in today's market, where customer satisfaction and effective communication are crucial for business success. According to a survey by the Chartered Institute of Personnel and Development (CIPD), 75% of employees in the UK believe that customer service skills are essential for their job, while 60% of employers consider customer service to be a key performance indicator (KPI).

UK Employers' Priorities Percentage
Customer Service 60%
Communication Skills 55%
Problem-Solving Skills 50%

Career opportunities

Below is a partial list of career roles where you can leverage a Graduate Certificate in Customer Service and Negotiation Techniques to advance your professional endeavors.

* Please note: The salary figures presented above serve solely for informational purposes and are subject to variation based on factors including but not limited to experience, location, and industry standards. Actual compensation may deviate from the figures presented herein. It is advisable to undertake further research and seek guidance from pertinent professionals prior to making any career-related decisions relying on the information provided.

Learn key facts about Graduate Certificate in Customer Service and Negotiation Techniques

The Graduate Certificate in Customer Service and Negotiation Techniques is a specialized program designed to equip students with the skills and knowledge required to excel in customer-facing roles and negotiate effectively with clients and stakeholders.
This program focuses on teaching students the essential skills needed to provide exceptional customer service, including communication, problem-solving, and conflict resolution. Students will learn how to build strong relationships with customers, handle complaints, and resolve issues in a professional and courteous manner.
In addition to customer service skills, the program also covers negotiation techniques, including active listening, questioning, and persuasion. Students will learn how to analyze situations, identify opportunities, and develop effective negotiation strategies to achieve their goals.
The Graduate Certificate in Customer Service and Negotiation Techniques is typically offered over 6-12 months, depending on the institution and the student's prior experience and qualifications. The program is designed to be flexible and can be completed part-time or full-time, making it accessible to working professionals and students who need to balance their studies with other commitments.
The program is highly relevant to industries such as sales, marketing, hospitality, and human resources, where effective customer service and negotiation skills are essential for success. Graduates of the program can expect to secure roles in customer-facing positions, such as customer service representatives, account managers, and sales consultants.
Upon completion of the program, students can expect to gain a range of skills and knowledge, including:
- Effective communication and interpersonal skills - Conflict resolution and negotiation techniques - Customer service and relationship-building skills - Analytical and problem-solving skills - Ability to work in a team environment
The Graduate Certificate in Customer Service and Negotiation Techniques is a valuable investment for individuals looking to advance their careers in customer-facing roles or transition into new industries. With its focus on practical skills and knowledge, this program is designed to equip students with the tools they need to succeed in today's competitive job market.

Who is Graduate Certificate in Customer Service and Negotiation Techniques for?

Ideal Audience for Graduate Certificate in Customer Service and Negotiation Techniques Are you a recent graduate looking to kick-start your career in a customer-facing role? Do you want to develop essential skills in negotiation techniques to succeed in the competitive job market?
Demographics: Individuals aged 22-30, with a degree in any field, seeking a career change or progression in customer service, sales, or related industries.
Career Goals: To acquire skills in customer service, negotiation, and conflict resolution, enabling them to secure roles in industries such as retail, hospitality, finance, or human resources, with average salaries ranging from £18,000 to £25,000 per annum in the UK.
Skills and Knowledge: Understanding of customer service principles, negotiation strategies, and conflict resolution techniques, with the ability to apply these skills in real-world scenarios.
Personal Qualities: Effective communication, problem-solving, and adaptability, with a strong desire to learn and develop new skills.

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Course content

• Effective Communication Skills
• Customer Relationship Management
• Conflict Resolution and Negotiation
• Active Listening and Empathy
• Problem-Solving and Conflict Resolution
• Negotiation Strategies and Tactics
• Cultural Awareness and Sensitivity
• Time Management and Prioritization
• De-Escalation Techniques and Conflict Resolution
• Sales and Customer Service Skills


Assessments

The assessment process primarily relies on the submission of assignments, and it does not involve any written examinations or direct observations.

Entry requirements

  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course.

Fee and payment plans


Duration

1 month
2 months

Course fee

The fee for the programme is as follows:

1 month - GBP £149
2 months - GBP £99 * This programme does not have any additional costs.
* The fee is payable in monthly, quarterly, half yearly instalments.
** You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

1 month - GBP £149


2 months - GBP £99

Accreditation

This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognized awarding body or regulatory authority.

Continuous Professional Development (CPD)

Continuous professional development (CPD), also known as continuing education, refers to a wide range of learning activities aimed at expanding knowledge, understanding, and practical experience in a specific subject area or professional role. This is a CPD course.
Discover further details about the Graduate Certificate in Customer Service and Negotiation Techniques


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The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.

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