What are the skills I will learn in a Level 3 Diploma in Retail Skills (Sales Professional) (QCF)?

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What are the skills I will learn in a Level 3 Diploma in Retail Skills (Sales Professional) (QCF)?

Skills you will learn in a Level 3 Diploma in Retail Skills (Sales Professional) (QCF)

Completing a Level 3 Diploma in Retail Skills (Sales Professional) (QCF) will equip you with a range of valuable skills that are essential for a successful career in the retail industry. Here are some of the key skills you can expect to learn:

Skill	Description
Customer Service	Learn how to provide excellent customer service, build rapport with customers, and handle customer queries and complaints effectively.
Sales Techniques	Develop your sales skills, including how to identify customer needs, upsell products, and close sales successfully.
Merchandising	Understand the principles of visual merchandising, product placement, and store layout to maximize sales and customer engagement.
Product Knowledge	Gain in-depth knowledge of the products you are selling, including features, benefits, and how to communicate this information to customers.
Teamwork	Learn how to work effectively as part of a team, communicate with colleagues, and collaborate to achieve sales targets.
Problem-Solving	Develop your problem-solving skills to handle challenging situations, resolve conflicts, and find creative solutions to customer issues.

By mastering these skills, you will be well-prepared to excel in a sales professional role within the retail industry and achieve your career goals.

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Assessments

The assessment process primarily relies on the submission of assignments, and it does not involve any written examinations or direct observations.

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* The fee is payable in monthly, quarterly, half yearly instalments.
** You can avail 5% discount if you pay the full fee upfront in 1 instalment

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