What are the modules covered in the Level 3 Diploma in Retail Skills (Sales Professional) (QCF)?

People Also Ask: What Modules Are Covered in the Level 3 Diploma in Retail Skills (Sales Professional) (QCF)?

Unveiling the Retail Excellence Journey: Discover the Comprehensive Modules

Your Path to Mastery:

Embark on a transformative journey with the Level 3 Diploma in Retail Skills (Sales Professional) (QCF) offered by the distinguished London School of Planning and Management (LSPM). Dive into an enriching curriculum meticulously designed to equip you with the knowledge and expertise required to excel in the dynamic field of retail sales.

Exploring the Modules:

  1. Retail Sales Techniques: Uncover the art of effective selling, from customer engagement and needs assessment to persuasive presentation and successful closing techniques.

  2. Customer Relationship Management: Delve into the intricacies of building lasting customer relationships, understanding customer behavior, and delivering exceptional service.

  3. Product Knowledge and Expertise: Acquire an in-depth understanding of products, enabling you to provide accurate information, address customer queries, and recommend suitable solutions.

  4. Communication Skills: Develop exceptional communication skills to convey information, engage customers, and build rapport effectively.

  5. Sales Negotiation: Learn the techniques of negotiation, understanding customer needs, and aligning them with business objectives.

  6. Problem Solving in Retail: Equip yourself with problem-solving skills to address customer concerns, handle objections, and provide innovative solutions.

  7. Time Management and Organization: Master the art of time management, balancing customer interactions, administrative tasks, and self-development.

Empowering Your Retail Journey:

Each module in the Level 3 Diploma in Retail Skills (Sales Professional) (QCF) at LSPM is strategically crafted to empower you with the essential skills, knowledge, and competencies demanded by the competitive retail industry.

Set Your Retail Career in Motion:

Emerge from this comprehensive program as a skilled and knowledgeable retail sales professional, primed to thrive in a variety of roles within the retail landscape. Take your first step towards a fulfilling retail career with the Level 3 Diploma in Retail Skills (Sales Professional) (QCF) from LSPM.

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The assessment process primarily relies on the submission of assignments, and it does not involve any written examinations or direct observations.

Entry requirements

Fee and payment plans


Course fee

The fee for the programme is as follows:

- * This programme does not have any additional costs.
* The fee is payable in monthly, quarterly, half yearly instalments.
** You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans




Why choose LSPM ?

  • ✓ Your qualification is recognised and accepted world over.
  • ✓ Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
  • ✓ Flexible fee payment plans: Pay fee in affordable monthly, quarterly or yearly instalments plans.
  • ✓ Fast track mode - get your qualification in just 6 months!
  • ✓ Dedicated Tutor Support via live chat and email.


The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.

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