What are the skills I will learn in the Level 3 Diploma in Business Studies?

"Mastering Excellence: Skills You'll Gain from the Level 3 Diploma in Customer Service"

Embark on a transformative journey with the Level 3 Diploma in Customer Service from the prestigious London School of Planning and Management (LSPM). This dynamic program equips you with a powerful set of skills to thrive in today's customer-centric business landscape. Get ready to unlock your potential and make a lasting impact:

1. Effective Communication: Learn to communicate eloquently and empathetically, fostering strong connections with customers and colleagues alike.

2. Problem-Solving Prowess: Sharpen your analytical skills to swiftly identify and resolve customer issues, transforming challenges into opportunities.

3. Customer-Centric Mindset: Develop a deep understanding of customer needs, ensuring each interaction is personalized and leaves a positive impression.

4. Conflict Resolution: Acquire the art of managing conflicts diplomatically, turning potentially negative situations into win-win outcomes.

5. Time Management: Harness strategies to manage your time efficiently, ensuring smooth operations and swift response times.

6. Adaptability and Flexibility: Embrace change and adapt to varying customer demands, while maintaining a high level of service quality.

7. Active Listening: Cultivate the ability to listen attentively, truly understanding customer concerns and tailoring your responses accordingly.

8. Team Collaboration: Learn to collaborate seamlessly with cross-functional teams to provide holistic solutions and create seamless experiences.

9. Technical Proficiency: Familiarize yourself with relevant technologies and software to optimize customer interactions and data management.

10. Empathy and Emotional Intelligence: Develop a deep sense of empathy and emotional intelligence, allowing you to connect on a human level and create lasting relationships.

Elevate your career prospects with the London School of Planning and Management's Level 3 Diploma in Customer Service. Become a customer service maestro, and make your mark in a world where exceptional service is paramount.

[Short Company Credit: London School of Planning and Management]


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Assessments

The assessment process primarily relies on the submission of assignments, and it does not involve any written examinations or direct observations.

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Course fee

The fee for the programme is as follows:

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- * This programme does not have any additional costs.
* The fee is payable in monthly, quarterly, half yearly instalments.
** You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

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Accreditation

Why choose LSPM ?

  • ✓ Your qualification is recognised and accepted world over.
  • ✓ Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
  • ✓ Flexible fee payment plans: Pay fee in affordable monthly, quarterly or yearly instalments plans.
  • ✓ Fast track mode - get your qualification in just 6 months!
  • ✓ Dedicated Tutor Support via live chat and email.



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.

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