What are the skills I will learn in the Level 3 Diploma in Business Studies?

"Mastering Excellence: Skills You'll Gain from the Level 3 Diploma in Customer Service"

Embark on a transformative journey with the Level 3 Diploma in Customer Service from the prestigious London School of Planning and Management (LSPM). This dynamic program equips you with a powerful set of skills to thrive in today's customer-centric business landscape. Get ready to unlock your potential and make a lasting impact:

1. Effective Communication: Learn to communicate eloquently and empathetically, fostering strong connections with customers and colleagues alike.

2. Problem-Solving Prowess: Sharpen your analytical skills to swiftly identify and resolve customer issues, transforming challenges into opportunities.

3. Customer-Centric Mindset: Develop a deep understanding of customer needs, ensuring each interaction is personalized and leaves a positive impression.

4. Conflict Resolution: Acquire the art of managing conflicts diplomatically, turning potentially negative situations into win-win outcomes.

5. Time Management: Harness strategies to manage your time efficiently, ensuring smooth operations and swift response times.

6. Adaptability and Flexibility: Embrace change and adapt to varying customer demands, while maintaining a high level of service quality.

7. Active Listening: Cultivate the ability to listen attentively, truly understanding customer concerns and tailoring your responses accordingly.

8. Team Collaboration: Learn to collaborate seamlessly with cross-functional teams to provide holistic solutions and create seamless experiences.

9. Technical Proficiency: Familiarize yourself with relevant technologies and software to optimize customer interactions and data management.

10. Empathy and Emotional Intelligence: Develop a deep sense of empathy and emotional intelligence, allowing you to connect on a human level and create lasting relationships.

Elevate your career prospects with the London School of Planning and Management's Level 3 Diploma in Customer Service. Become a customer service maestro, and make your mark in a world where exceptional service is paramount.

[Short Company Credit: London School of Planning and Management]

Learn about Overview

Request free information

Captcha: What is 9+7 ?

The fastest way to get answers from us.


The assessment process primarily relies on the submission of assignments, and it does not involve any written examinations or direct observations.

Entry requirements

Fee and payment plans


Course fee

The fee for the programme is as follows:

- * This programme does not have any additional costs.
* The fee is payable in monthly, quarterly, half yearly instalments.
** You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans




Why choose LSPM ?

  • ✓ Your qualification is recognised and accepted world over.
  • ✓ Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
  • ✓ Flexible fee payment plans: Pay fee in affordable monthly, quarterly or yearly instalments plans.
  • ✓ Fast track mode - get your qualification in just 6 months!
  • ✓ Dedicated Tutor Support via live chat and email.


The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.

Request more information

Please fill the form below to get instant information from LSPM

LSPM WhatsApp
OTHM EduQual Qualifi Totum Payzone Paypal payment PCI DSS SSL Payment options Paypal Credit card