What is the assessment format for the Level 2 Diploma in Customer Service?

Assessment Format for Level 2 Diploma in Customer Service

The Level 2 Diploma in Customer Service is a qualification designed to provide individuals with the skills and knowledge needed to deliver excellent customer service. The assessment format for this diploma includes a variety of methods to ensure that learners are able to demonstrate their understanding and competency in customer service practices.

Assessment Method Description
Written Assignments Learners may be required to complete written assignments that demonstrate their understanding of customer service principles and practices.
Practical Assessments Practical assessments may involve role-playing scenarios or real-life customer service interactions to assess learners' ability to apply their knowledge in a practical setting.
Observations Learners may be observed carrying out customer service tasks to assess their skills and competency in a real-world environment.
Multiple-Choice Exams Multiple-choice exams may be used to test learners' knowledge of customer service concepts and principles.

Overall, the assessment format for the Level 2 Diploma in Customer Service is designed to provide a comprehensive evaluation of learners' skills and knowledge in customer service practices. By utilizing a variety of assessment methods, this diploma ensures that learners are well-prepared to deliver exceptional customer service in a professional setting.

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The assessment process primarily relies on the submission of assignments, and it does not involve any written examinations or direct observations.

Entry requirements

Fee and payment plans


Course fee

The fee for the programme is as follows:

- * This programme does not have any additional costs.
* The fee is payable in monthly, quarterly, half yearly instalments.
** You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans




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  • ✓ Your qualification is recognised and accepted world over.
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  • ✓ Flexible fee payment plans: Pay fee in affordable monthly, quarterly or yearly instalments plans.
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  • ✓ Dedicated Tutor Support via live chat and email.

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The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.

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