What is the assessment format for the Level 2 Diploma in Customer Service?

Level 2 Diploma in Customer Service Assessment: A Path to Mastery

Embark on your journey to mastery in customer service with the Level 2 Diploma offered by the esteemed London School of Planning and Management (LSPM). Here's a glimpse into the comprehensive assessment format that awaits you:

Assessment Structure:

  1. Knowledge Modules: Delve into the theoretical aspects of customer service through written assignments and assessments that test your understanding of key concepts.

  2. Practical Assignments: Apply your learning to real-world scenarios with practical assignments that mirror the challenges you'll face in customer service roles.

  3. Observation and Reflection: Engage in observation and reflective exercises to enhance your ability to analyze customer interactions and suggest improvements.

  4. Workplace Assessment: If you're already employed, leverage your current role for assessment, showcasing your skills and knowledge in a practical context.

Key Strategies for Success:

  1. Active Participation: Engage wholeheartedly with course materials, discussions, and practical exercises to absorb key concepts effectively.

  2. Application in Real-world Scenarios: Apply theoretical knowledge to real-life customer service scenarios, honing your problem-solving abilities.

  3. Timely Submission: Adhere to assignment deadlines to demonstrate your commitment and time management skills.

  4. Reflective Learning: Embrace reflective practices to assess your growth, identify areas for improvement, and refine your customer service approach.

Unlock Your Potential: The Level 2 Diploma in Customer Service assessment at London School of Planning and Management is designed to empower you with a comprehensive understanding of customer service dynamics. Equip yourself with the skills and insights necessary to excel in diverse customer-facing roles across industries.

(Credit: London School of Planning and Management)


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The assessment process primarily relies on the submission of assignments, and it does not involve any written examinations or direct observations.

Entry requirements

Fee and payment plans


Course fee

The fee for the programme is as follows:

- * This programme does not have any additional costs.
* The fee is payable in monthly, quarterly, half yearly instalments.
** You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans




Why choose LSPM ?

  • ✓ Your qualification is recognised and accepted world over.
  • ✓ Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
  • ✓ Flexible fee payment plans: Pay fee in affordable monthly, quarterly or yearly instalments plans.
  • ✓ Fast track mode - get your qualification in just 6 months!
  • ✓ Dedicated Tutor Support via live chat and email.


The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.

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