How long does it take to complete the Level 2 Diploma in Customer Service?

How long does it take to complete the Level 2 Diploma in Customer Service?

The Level 2 Diploma in Customer Service is a comprehensive course designed to equip individuals with the necessary skills and knowledge to excel in the field of customer service. The duration of the course can vary depending on the mode of study and the individual's pace of learning. However, on average, it takes around 12 months to complete the Level 2 Diploma in Customer Service.

Below is a breakdown of the course structure and the estimated time required to complete each module:

Module Estimated Time
Understanding the Customer Service Environment 2 months
Principles of Customer Service and Delivery 2 months
Understanding Customers 2 months
Understanding Employer Organisations 2 months
Understanding Communication in Customer Service 2 months
Understanding how to Handle Customer Information 2 months

It is important to note that the duration mentioned above is just an estimate and can vary based on individual circumstances. Some students may complete the course in a shorter period of time, while others may take longer. Additionally, the Level 2 Diploma in Customer Service offers flexibility in terms of study hours, allowing students to study at their own pace.

Overall, the Level 2 Diploma in Customer Service is a valuable qualification that can open up various career opportunities in the customer service industry. By dedicating time and effort to the course, individuals can enhance their skills and knowledge, ultimately leading to a successful career in customer service.

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The assessment process primarily relies on the submission of assignments, and it does not involve any written examinations or direct observations.

Entry requirements

Fee and payment plans


Course fee

The fee for the programme is as follows:

- * This programme does not have any additional costs.
* The fee is payable in monthly, quarterly, half yearly instalments.
** You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans




Why choose LSPM ?

  • ✓ Your qualification is recognised and accepted world over.
  • ✓ Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
  • ✓ Flexible fee payment plans: Pay fee in affordable monthly, quarterly or yearly instalments plans.
  • ✓ Fast track mode - get your qualification in just 6 months!
  • ✓ Dedicated Tutor Support via live chat and email.

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The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.

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