What are the learning outcomes of the Level 2 Diploma in Customer Service?

Level 2 Diploma in Customer Service: Empowering Your Skill Set

Elevate your capabilities through the Level 2 Diploma in Customer Service at LSPM. Acquire vital competencies such as effective communication, conflict resolution, and maintaining customer satisfaction. Mastering these skills ensures you're prepared for a dynamic and successful career in the realm of customer service.

Enhance your abilities in:

  1. Effective Communication: Learn to convey information clearly and empathetically to customers.
  2. Conflict Resolution: Develop strategies to handle challenging situations and resolve conflicts.
  3. Customer Satisfaction: Understand customer needs and exceed expectations to ensure loyalty.
  4. Problem-Solving: Hone your ability to identify and address issues promptly and efficiently.
  5. Team Collaboration: Embrace teamwork and contribute positively to a cohesive service-oriented environment.

Join LSPM's Level 2 Diploma in Customer Service to become a customer service professional equipped with the skills to excel in various industries and enhance customer experiences.

(Credit: London School of Planning and Management)


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The assessment process primarily relies on the submission of assignments, and it does not involve any written examinations or direct observations.

Entry requirements

Fee and payment plans


Course fee

The fee for the programme is as follows:

- * This programme does not have any additional costs.
* The fee is payable in monthly, quarterly, half yearly instalments.
** You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans




Why choose LSPM ?

  • ✓ Your qualification is recognised and accepted world over.
  • ✓ Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
  • ✓ Flexible fee payment plans: Pay fee in affordable monthly, quarterly or yearly instalments plans.
  • ✓ Fast track mode - get your qualification in just 6 months!
  • ✓ Dedicated Tutor Support via live chat and email.


The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.

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