What are the learning outcomes of the Level 2 Diploma in Customer Service?

Learning Outcomes of the Level 2 Diploma in Customer Service

The Level 2 Diploma in Customer Service is designed to provide individuals with the necessary skills and knowledge to excel in a customer service role. The course covers a wide range of topics and upon completion, learners can expect to achieve the following learning outcomes:

Learning Outcome Description
Understand Customer Service Develop a comprehensive understanding of the principles of customer service and its importance in business.
Effective Communication Learn how to communicate effectively with customers, both verbally and in writing, to provide exceptional service.
Problem-Solving Skills Acquire the ability to identify and resolve customer issues efficiently and professionally.
Customer Relationship Management Develop strategies to build and maintain positive relationships with customers to enhance loyalty and satisfaction.
Handling Difficult Situations Learn techniques to handle challenging customers and situations with confidence and composure.
Teamwork and Collaboration Understand the importance of working collaboratively with colleagues to deliver exceptional customer service.

Overall, the Level 2 Diploma in Customer Service equips individuals with the essential skills and knowledge needed to succeed in a customer service role and provide outstanding service to customers.

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The assessment process primarily relies on the submission of assignments, and it does not involve any written examinations or direct observations.

Entry requirements

Fee and payment plans


Course fee

The fee for the programme is as follows:

- * This programme does not have any additional costs.
* The fee is payable in monthly, quarterly, half yearly instalments.
** You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans




Why choose LSPM ?

  • ✓ Your qualification is recognised and accepted world over.
  • ✓ Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
  • ✓ Flexible fee payment plans: Pay fee in affordable monthly, quarterly or yearly instalments plans.
  • ✓ Fast track mode - get your qualification in just 6 months!
  • ✓ Dedicated Tutor Support via live chat and email.

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The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.

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