What are the benefits of completing the Level 2 Certificate in Principles of Customer Service?

Level 2 Certificate in Principles of Customer Service: Elevate Your Journey with Exceptional Benefits

Embark on a transformative journey with the Level 2 Certificate in Principles of Customer Service, where you'll reap a myriad of benefits that extend beyond the classroom. Uncover how this qualification can open doors to a world of possibilities:

1. Enhanced Employability: Gain a competitive edge in the job market with specialized skills that are in high demand across industries.

2. Communication Mastery: Hone your communication skills to effectively engage with customers, colleagues, and superiors.

3. Problem-Solving Expertise: Develop a knack for swift and effective problem-solving, a skill highly valued by employers.

4. Customer-Centric Mindset: Cultivate a deep understanding of customer needs, fostering lasting client relationships.

5. Confidence Boost: Gain the confidence to interact with diverse individuals and handle challenging situations with ease.

6. Career Advancement: Open doors to advancement opportunities within your organization or in new roles.

7. Job Flexibility: Equip yourself with skills applicable to various industries, ensuring you're not confined to a single career path.

8. Personal Growth: Build self-awareness, emotional intelligence, and resilience that will enrich both your personal and professional life.

9. Industry Recognition: Acquire a qualification recognized by employers, showcasing your dedication to exceptional customer service.

10. Lifelong Learning: Lay the foundation for continuous learning and skill development throughout your career journey.

LSPM: Your Catalyst for Success

At London School of Planning and Management (LSPM), we're committed to nurturing customer service leaders who stand out in today's competitive world. As you embrace the Level 2 Certificate in Principles of Customer Service, remember that your journey is supported by LSPM's legacy of excellence.

[Short Credit: London School of Planning and Management - Shaping Customer Service Leaders of Tomorrow.]


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The assessment process primarily relies on the submission of assignments, and it does not involve any written examinations or direct observations.

Entry requirements

Fee and payment plans


Course fee

The fee for the programme is as follows:

- * This programme does not have any additional costs.
* The fee is payable in monthly, quarterly, half yearly instalments.
** You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans




Why choose LSPM ?

  • ✓ Your qualification is recognised and accepted world over.
  • ✓ Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
  • ✓ Flexible fee payment plans: Pay fee in affordable monthly, quarterly or yearly instalments plans.
  • ✓ Fast track mode - get your qualification in just 6 months!
  • ✓ Dedicated Tutor Support via live chat and email.


The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.

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