What are the most common mistakes people make when studying for the Level 2 Certificate in Principles of Customer Service?

Avoid These 5 Common Mistakes When Studying for the Level 2 Certificate in Principles of Customer Service

Studying for the Level 2 Certificate in Principles of Customer Service can be a transformative journey. Yet, many fall into common traps that hinder their success. Don't let these mistakes derail your efforts:

1. Underestimating Practical Application: Don't focus solely on theory. Customer service is about hands-on interaction. Neglecting practice can limit your understanding of real-world scenarios.

2. Ignoring Communication Skills: Effective communication is at the heart of customer service. Overlooking its importance can hinder your ability to connect with customers and resolve issues.

3. Neglecting Problem-Solving Techniques: Customer service often involves addressing challenges. Skipping the development of problem-solving skills can leave you ill-equipped to handle difficult situations.

4. Overlooking Self-Care: Balancing studies with personal well-being is crucial. Ignoring self-care can lead to burnout, affecting both your studies and overall performance.

5. Not Seeking Support: Whether from peers, instructors, or resources, not seeking help when needed can hinder your progress. Don't shy away from asking questions and clarifying doubts.

Elevate your Level 2 Certificate in Principles of Customer Service journey with awareness of these pitfalls. Choose a path of growth and success, backed by the expertise of the London School of Planning and Management (LSPM).

[Short Credit: London School of Planning and Management - Shaping Customer Service Excellence.]


Learn about Overview

Request free information

Captcha: What is 9+7 ?

The fastest way to get answers from us.


The assessment process primarily relies on the submission of assignments, and it does not involve any written examinations or direct observations.

Entry requirements

Fee and payment plans


Course fee

The fee for the programme is as follows:

- * This programme does not have any additional costs.
* The fee is payable in monthly, quarterly, half yearly instalments.
** You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans




Why choose LSPM ?

  • ✓ Your qualification is recognised and accepted world over.
  • ✓ Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
  • ✓ Flexible fee payment plans: Pay fee in affordable monthly, quarterly or yearly instalments plans.
  • ✓ Fast track mode - get your qualification in just 6 months!
  • ✓ Dedicated Tutor Support via live chat and email.


The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.

Request more information

Please fill the form below to get instant information from LSPM

LSPM WhatsApp
OTHM EduQual Qualifi Totum Payzone Paypal payment PCI DSS SSL Payment options Paypal Credit card