What are the learning outcomes of the Level 2 Certificate in Principles of Customer Service?

Learning Outcomes of the Level 2 Certificate in Principles of Customer Service

The Level 2 Certificate in Principles of Customer Service is designed to provide individuals with the necessary skills and knowledge to deliver excellent customer service. The course covers a range of topics that are essential for anyone working in a customer-facing role. Here are the key learning outcomes of the Level 2 Certificate in Principles of Customer Service:

Learning Outcome Description
Understanding Customer Service Develop an understanding of what customer service is and why it is important for businesses.
Effective Communication Learn how to communicate effectively with customers, both verbally and non-verbally.
Handling Customer Conflict Develop skills to handle difficult customers and resolve conflicts in a professional manner.
Understanding Customer Needs Learn how to identify and anticipate customer needs to provide exceptional service.
Building Customer Relationships Develop strategies to build strong and lasting relationships with customers.

By completing the Level 2 Certificate in Principles of Customer Service, individuals will be equipped with the skills and knowledge needed to excel in a customer service role and provide exceptional service to customers.

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The assessment process primarily relies on the submission of assignments, and it does not involve any written examinations or direct observations.

Entry requirements

Fee and payment plans


Course fee

The fee for the programme is as follows:

- * This programme does not have any additional costs.
* The fee is payable in monthly, quarterly, half yearly instalments.
** You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans




Why choose LSPM ?

  • ✓ Your qualification is recognised and accepted world over.
  • ✓ Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
  • ✓ Flexible fee payment plans: Pay fee in affordable monthly, quarterly or yearly instalments plans.
  • ✓ Fast track mode - get your qualification in just 6 months!
  • ✓ Dedicated Tutor Support via live chat and email.

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The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.

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