What are the learning outcomes of the Level 2 Certificate in Principles of Customer Service?

Unlocking Success: Learning Outcomes of the Level 2 Certificate in Principles of Customer Service

Embark on a journey of growth and competence with the Level 2 Certificate in Principles of Customer Service. This comprehensive course empowers you with vital skills, knowledge, and insights to excel in the dynamic realm of customer service. Discover the impactful learning outcomes that await:

1. Mastery of Communication: Hone your communication prowess, becoming adept at conveying information clearly, empathizing with customers, and fostering positive interactions.

2. Customer-Centric Approach: Develop a deep understanding of customer needs, enabling you to tailor solutions, exceed expectations, and foster lasting relationships.

3. Problem-Solving Skills: Acquire the art of effective problem-solving. Learn to navigate challenges, address concerns, and transform issues into opportunities for customer satisfaction.

4. Professional Etiquette: Cultivate professionalism in your demeanor, language, and conduct. Gain the finesse needed to represent brands with credibility and poise.

5. Adaptability and Resilience: Equip yourself with the ability to adapt to various scenarios and handle stress gracefully. Thrive amidst change and deliver consistent service.

6. Conflict Resolution: Master the art of resolving conflicts with finesse. Learn techniques to de-escalate tensions and turn conflicts into positive outcomes.

7. Team Collaboration: Discover the power of teamwork. Learn how to collaborate effectively with colleagues, contributing to a harmonious and productive work environment.

Elevate your career prospects and set the stage for customer service excellence. Choose the Level 2 Certificate in Principles of Customer Service from the esteemed London School of Planning and Management (LSPM), your pathway to a brighter future.

[Short Credit: London School of Planning and Management - Elevating Customer Service Expertise.]


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The assessment process primarily relies on the submission of assignments, and it does not involve any written examinations or direct observations.

Entry requirements

Fee and payment plans


Course fee

The fee for the programme is as follows:

- * This programme does not have any additional costs.
* The fee is payable in monthly, quarterly, half yearly instalments.
** You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans




Why choose LSPM ?

  • ✓ Your qualification is recognised and accepted world over.
  • ✓ Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
  • ✓ Flexible fee payment plans: Pay fee in affordable monthly, quarterly or yearly instalments plans.
  • ✓ Fast track mode - get your qualification in just 6 months!
  • ✓ Dedicated Tutor Support via live chat and email.


The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.

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