How long does it take to complete the Level 2 Certificate in Principles of Customer Service?

How long does it take to complete the Level 2 Certificate in Principles of Customer Service?

The Level 2 Certificate in Principles of Customer Service is a comprehensive course designed to provide individuals with the necessary skills and knowledge to deliver excellent customer service. The duration of this course may vary depending on the learning provider and the mode of study chosen by the student. However, on average, it takes around 12 weeks to complete the Level 2 Certificate in Principles of Customer Service.

Below is a breakdown of the course structure:

Module Duration
Understanding the principles of customer service 2 weeks
Understanding how customer needs and expectations are formed 3 weeks
Understanding the principles of business 2 weeks
Understanding how to communicate with customers 3 weeks
Understanding how to handle customer information 2 weeks

Upon successful completion of the Level 2 Certificate in Principles of Customer Service, individuals will have gained valuable skills that are essential for providing exceptional customer service in various industries.

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The assessment process primarily relies on the submission of assignments, and it does not involve any written examinations or direct observations.

Entry requirements

Fee and payment plans


Course fee

The fee for the programme is as follows:

- * This programme does not have any additional costs.
* The fee is payable in monthly, quarterly, half yearly instalments.
** You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans




Why choose LSPM ?

  • ✓ Your qualification is recognised and accepted world over.
  • ✓ Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
  • ✓ Flexible fee payment plans: Pay fee in affordable monthly, quarterly or yearly instalments plans.
  • ✓ Fast track mode - get your qualification in just 6 months!
  • ✓ Dedicated Tutor Support via live chat and email.

Getting started


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The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.

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