What is the assessment format for the Level 2 Certificate in Principles of Customer Service?

Assessment Format for Level 2 Certificate in Principles of Customer Service

The Level 2 Certificate in Principles of Customer Service is a valuable qualification for individuals looking to enhance their customer service skills and knowledge. The assessment format for this course is designed to test the understanding and application of key principles in customer service.

Assessment Type Description
Multiple Choice Questions Candidates will be required to answer a series of multiple-choice questions that test their knowledge of customer service principles.
Short Answer Questions Candidates will need to provide short answers to questions that assess their understanding of customer service concepts.
Case Studies Candidates will be presented with real-life case studies and will need to analyze the situations and provide solutions based on customer service principles.
Practical Assessment Candidates may be required to demonstrate their customer service skills in a practical setting, such as role-playing scenarios or simulated customer interactions.

Overall, the assessment format for the Level 2 Certificate in Principles of Customer Service is designed to evaluate candidates' knowledge, skills, and abilities in providing excellent customer service. By successfully completing the assessments, candidates can demonstrate their readiness to excel in customer service roles.

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The assessment process primarily relies on the submission of assignments, and it does not involve any written examinations or direct observations.

Entry requirements

Fee and payment plans


Course fee

The fee for the programme is as follows:

- * This programme does not have any additional costs.
* The fee is payable in monthly, quarterly, half yearly instalments.
** You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans




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The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.

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