Download Viewbook

Simply let us know your email address, we will email you the programme Viewbook asap.

Email

Captcha: What is 9+7 ?
Undergraduate Certificate in Deliver Customer Service To Difficult Customers
Saturday, 27 April 2024 23:16:27
     

Are you ready to master the art of delivering exceptional customer service, even to the most challenging customers? Our Undergraduate Certificate in Delivering Customer Service to Difficult Customers is designed to equip you with the skills and strategies needed to handle any customer situation with confidence and professionalism. Through interactive coursework and real-world case studies, you will learn how to de-escalate tense interactions, empathize with frustrated customers, and find solutions that leave both parties satisfied. Join us and take your customer service skills to the next level, setting yourself apart as a valuable asset in any industry.



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
● Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
● Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
● Fast track mode - attain your qualification in just 6 months !
● Dedicated Tutor Support via live chat.
Course content
● Understanding Difficult Customers
● Effective Communication Strategies
● Conflict Resolution Techniques
● Managing Emotions in Customer Interactions
● Problem-Solving Skills
● Building Rapport with Customers
● Handling Complaints and Feedback
● Role-Playing Scenarios
● Customer Service Best Practices
● Final Assessment and Certification
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149

2 months - GBP £99
❼   Payment plans

1 month - GBP £149
2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regula

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form online at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

Quick links

Request free information

*E-mail :

Captcha: What is 7+5+4 ?

The fastest way to get answers from us.