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Professional Diploma in Services Marketing And Customer Service
Sunday, 05 May 2024 19:36:50
     

Embark on a transformative journey with our Professional Diploma in Services Marketing And Customer Service program. Dive into the dynamic world of marketing strategies and customer service techniques, honing your skills to excel in the service industry. Learn from industry experts and gain practical knowledge through hands-on projects and real-world case studies. Develop a deep understanding of customer behavior, market trends, and effective communication strategies to drive business success. Elevate your career prospects and stand out in a competitive market with this comprehensive program. Join us and unlock your potential in the exciting field of services marketing and customer service.



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
● Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
● Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
● Fast track mode - attain your qualification in just 6 months !
● Dedicated Tutor Support via live chat.
Course content
● Principles of Services Marketing
● Customer Relationship Management
● Service Quality Management
● Customer Behavior Analysis
● Marketing Strategies for Service Industry
● Managing Customer Expectations
● Service Recovery and Complaint Handling
● Digital Marketing for Services
● Branding and Positioning in Services
● Managing Service Innovation and Design
● International Services Marketing
● Ethics in Services Marketing
● Customer Service Skills and Techniques
● Communication Strategies for Service Professionals
● Leadership in Service Organizations
● Managing Service Teams and Performance
● Financial Management in Service Industry
● Legal Aspects of Services Marketing
● Project Management for Service Delivery
● Case Studies in Services Marketing and Customer Service.
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149

2 months - GBP £99
❼   Payment plans

1 month - GBP £149
2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regula

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form online at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

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