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Professional Diploma in Customer Service Excellence
Sunday, 28 April 2024 11:01:37
     

Embark on a transformative journey with our Professional Diploma in Customer Service Excellence program. Elevate your skills and knowledge in delivering exceptional customer service that exceeds expectations. Learn the art of building strong relationships, resolving conflicts, and enhancing customer satisfaction. Our comprehensive curriculum covers communication strategies, problem-solving techniques, and effective service recovery methods. Gain practical insights from industry experts and real-world case studies. Equip yourself with the tools to create memorable customer experiences and drive business success. Join us and become a customer service champion in today's competitive market.



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
● Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
● Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
● Fast track mode - attain your qualification in just 6 months !
● Dedicated Tutor Support via live chat.
Course content
● Introduction to Customer Service Excellence
● Understanding Customer Needs and Expectations
● Effective Communication Skills
● Building Customer Relationships
● Handling Difficult Customers
● Problem-Solving and Decision Making
● Service Recovery and Complaint Handling
● Time Management and Prioritization
● Teamwork and Collaboration
● Continuous Improvement in Customer Service
● Ethical Practices in Customer Service
● Technology and Customer Service
● Final Project and Presentation
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149

2 months - GBP £99
❼   Payment plans

1 month - GBP £149
2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regula

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form online at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

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