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Professional Certificate in Recognise Diversity When Delivering Customer Service
Saturday, 27 April 2024 23:41:05
     

Welcome to our Professional Certificate in Recognising Diversity When Delivering Customer Service program! In today's globalized world, understanding and embracing diversity is crucial in providing exceptional customer service. This course is designed to equip you with the knowledge and skills needed to effectively recognize and respect diversity while interacting with customers from various backgrounds. Throughout this program, you will delve into core modules that cover topics such as cultural awareness, communication strategies for diverse customers, and inclusive service delivery. By exploring these modules, you will learn how to navigate cultural differences, communicate effectively with customers from diverse backgrounds, and tailor your service approach to meet the unique needs of each individual. Our experienced instructors will guide you through interactive lessons, case studies, and real-world scenarios to help you develop a deep understanding of the importance of diversity in customer service. You will also have the opportunity to engage with fellow participants, share insights, and collaborate on projects that will enhance your learning experience. Upon completion of this program, you will emerge with a comprehensive understanding of how to recognize and embrace diversity when delivering customer service. You will be equipped with the tools and techniques needed to provide exceptional service to customers from all walks of life, ultimately enhancing customer satisfaction and loyalty. Whether you are a seasoned customer service professional looking to enhance your skills or someone new to the field seeking to gain a competitive edge, this program is perfect for anyone who wants to excel in delivering customer service in a diverse world. Join us on this transformative journey and unlock your potential to become a customer service champion who recognizes and celebrates diversity in every interaction. Enroll in our Professional Certificate in Recognising Diversity When Delivering Customer Service program today and take the first step towards becoming a more inclusive and effective customer service professional. Let's embark on this learning journey together and make a positive impact in the world of customer service.



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
● Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
● Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
● Fast track mode - attain your qualification in just 6 months !
● Dedicated Tutor Support via live chat.
Course content
Welcome to our Professional Certificate in Recognising Diversity When Delivering Customer Service program! This course is designed to equip you with the essential skills and knowledge needed to provide exceptional customer service in a diverse and inclusive environment. Our curriculum highlights the importance of understanding and respecting the unique needs and preferences of customers from various backgrounds. You will learn how to effectively communicate with individuals from different cultures, religions, and socio-economic backgrounds, ensuring that every customer feels valued and respected. Through a series of interactive modules and real-world case studies, you will develop the ability to recognize and appreciate diversity in all its forms. You will explore topics such as cultural competence, unconscious bias, and inclusive language, gaining the tools and strategies needed to create a welcoming and inclusive customer service experience for all. In addition to theoretical knowledge, our program also emphasizes practical skills development. You will have the opportunity to engage in role-playing exercises, group discussions, and hands-on activities that will help you apply your learning in real-world scenarios. By the end of the course, you will feel confident and prepared to navigate the complexities of diversity in the customer service industry. Our experienced instructors are dedicated to providing you with personalized support and guidance throughout your learning journey. They will challenge you to think critically, question assumptions, and engage in meaningful discussions that will deepen your understanding of diversity and its impact on customer service. Upon successful completion of the program, you will receive a Professional Certificate in Recognising Diversity When Delivering Customer Service. This credential will demonstrate to employers and clients that you have the knowledge and skills needed to excel in a diverse and inclusive customer service environment. Join us today and take the first step towards becoming a more empathetic, culturally competent, and customer-focused professional. Embrace diversity, enhance your customer service skills, and make a positive impact in the lives of those you serve. We look forward to welcoming you to our program!
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149

2 months - GBP £99
❼   Payment plans

1 month - GBP £149
2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regula

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form online at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

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