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Professional Certificate in Introduction To Customer Service For Hospitality And Tourism
Saturday, 27 April 2024 14:55:20
     

Welcome to our Professional Certificate in Introduction to Customer Service for Hospitality and Tourism! This program is designed to equip you with the essential skills and knowledge needed to excel in the dynamic and fast-paced world of hospitality and tourism. Throughout this course, you will delve into core modules that cover a wide range of topics essential for providing exceptional customer service in the hospitality and tourism industry. You will learn about the importance of customer service in creating memorable experiences for guests, as well as how to effectively communicate with customers to meet their needs and exceed their expectations. One of the key modules in this program focuses on understanding the unique needs and preferences of customers in the hospitality and tourism industry. You will explore different customer segments, their expectations, and how to tailor your service to meet their specific requirements. By gaining insights into customer behavior and preferences, you will be able to provide personalized and exceptional service that sets you apart from the competition. Another crucial module in this course is centered around effective communication skills for customer service professionals. You will learn how to engage with customers in a friendly and professional manner, resolve conflicts and complaints, and build strong relationships that foster loyalty and repeat business. By mastering the art of communication, you will be able to create positive interactions that leave a lasting impression on customers. In addition to these core modules, you will also have the opportunity to explore topics such as cultural awareness, problem-solving, and teamwork in the context of customer service for hospitality and tourism. These modules will provide you with a well-rounded understanding of the skills and competencies needed to thrive in this industry and deliver exceptional service to customers from diverse backgrounds. By completing this Professional Certificate in Introduction to Customer Service for Hospitality and Tourism, you will be equipped with the knowledge and skills needed to excel in a customer-facing role within the hospitality and tourism industry. Whether you are a seasoned professional looking to enhance your skills or a newcomer to the industry seeking to kickstart your career, this program will provide you with the tools and insights needed to succeed in this exciting and rewarding field. Join us today and take the first step towards a successful career in hospitality and tourism customer service!



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
● Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
● Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
● Fast track mode - attain your qualification in just 6 months !
● Dedicated Tutor Support via live chat.
Course content
Welcome to our Professional Certificate in Introduction to Customer Service for Hospitality and Tourism program! This course is designed to equip you with the essential skills and knowledge needed to excel in the dynamic and fast-paced world of hospitality and tourism. Our curriculum highlights a comprehensive overview of customer service principles, specifically tailored to the unique needs of the hospitality and tourism industry. You will learn how to effectively communicate with customers, anticipate their needs, and provide exceptional service to enhance their overall experience. Throughout the program, you will delve into topics such as understanding customer expectations, handling difficult situations, and building strong relationships with clients. You will also explore the importance of cultural sensitivity and diversity in delivering top-notch customer service in a global context. Our experienced instructors will guide you through interactive lectures, case studies, and hands-on activities to ensure that you not only understand the theoretical concepts but also have the practical skills to apply them in real-world scenarios. You will have the opportunity to engage with industry professionals and gain valuable insights into the latest trends and best practices in customer service. By the end of the program, you will have developed a solid foundation in customer service principles and techniques, positioning you as a valuable asset to any hospitality or tourism organization. Whether you are just starting your career in the industry or looking to enhance your existing skills, this certificate will set you apart as a customer service expert. Join us on this exciting journey to elevate your customer service skills and make a lasting impact in the hospitality and tourism sector. Enroll in our Professional Certificate in Introduction to Customer Service for Hospitality and Tourism today and take the first step towards a successful and rewarding career in this dynamic field.
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149

2 months - GBP £99
❼   Payment plans

1 month - GBP £149
2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regula

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form online at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

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