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Professional Certificate in Customer Service Excellence
Saturday, 27 April 2024 20:00:54
     

Are you ready to take your customer service skills to the next level? Look no further than our Professional Certificate in Customer Service Excellence program. This comprehensive course is designed to equip you with the knowledge and skills needed to excel in the fast-paced world of customer service. Throughout the program, you will dive into core modules that cover a wide range of topics essential for providing exceptional customer service. From understanding customer needs and expectations to mastering effective communication techniques, you will learn how to build strong relationships with customers and exceed their expectations. One of the key modules in this program focuses on conflict resolution and handling difficult customers. You will learn how to de-escalate tense situations, address customer complaints effectively, and turn negative experiences into positive ones. By mastering these skills, you will be able to handle any customer interaction with confidence and professionalism. Another important module in the program is centered around building customer loyalty and retention. You will explore strategies for creating memorable customer experiences, fostering customer loyalty, and turning satisfied customers into loyal advocates for your business. By implementing these strategies, you will be able to create a loyal customer base that keeps coming back for more. In addition to these core modules, the program also covers topics such as time management, problem-solving, and emotional intelligence. These skills are essential for providing top-notch customer service and will help you stand out in a competitive job market. Upon completion of the program, you will receive a Professional Certificate in Customer Service Excellence, showcasing your commitment to providing exceptional customer service. Whether you are looking to advance your career in customer service or simply want to enhance your skills, this program is perfect for anyone looking to excel in the field. Don't miss this opportunity to take your customer service skills to the next level. Enroll in our Professional Certificate in Customer Service Excellence program today and start your journey towards becoming a customer service expert.



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
● Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
● Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
● Fast track mode - attain your qualification in just 6 months !
● Dedicated Tutor Support via live chat.
Course content
Welcome to the Professional Certificate in Customer Service Excellence program! This course is designed to equip you with the essential skills and knowledge needed to excel in the field of customer service. The curriculum of this program is carefully crafted to cover a wide range of topics that are crucial for providing exceptional customer service. From understanding customer needs and expectations to effectively resolving conflicts and managing customer relationships, this course will provide you with a comprehensive understanding of the key principles of customer service excellence. One of the highlights of this program is the emphasis on practical skills development. Through interactive case studies, role-playing exercises, and real-world simulations, you will have the opportunity to apply the concepts learned in the course to real-life scenarios. This hands-on approach will not only enhance your learning experience but also prepare you for the challenges of the customer service industry. In addition to practical skills, this program also covers theoretical concepts that are essential for understanding the dynamics of customer service. Topics such as customer psychology, communication strategies, and service recovery techniques are explored in depth to provide you with a solid foundation in customer service theory. Furthermore, this program also includes modules on emerging trends in customer service, such as the impact of technology on customer interactions and the importance of cultural sensitivity in a globalized world. By staying up-to-date with the latest developments in the field, you will be better equipped to meet the evolving needs of customers in today's fast-paced business environment. Upon successful completion of this program, you will receive a Professional Certificate in Customer Service Excellence, which will demonstrate your commitment to providing exceptional customer service. Whether you are looking to advance your career in customer service or enhance your skills as a business owner, this certificate will serve as a valuable asset in your professional journey. Join us today and take the first step towards becoming a customer service expert! Enroll in the Professional Certificate in Customer Service Excellence program and unlock your potential in the world of customer service.
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149

2 months - GBP £99
❼   Payment plans

1 month - GBP £149
2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regula

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form online at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

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