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Professional Certificate in Customer Relationship Management
Saturday, 27 April 2024 22:47:16
     

Are you ready to take your customer service skills to the next level? Look no further than our Professional Certificate in Customer Relationship Management program. This comprehensive course is designed to equip you with the knowledge and skills needed to excel in the fast-paced world of customer service. Throughout the program, you will dive into core modules that cover a wide range of topics essential for building and maintaining strong relationships with customers. From understanding customer behavior and preferences to implementing effective communication strategies, you will learn how to create a positive and lasting impact on your customers. One of the key modules in this program focuses on customer data management. You will learn how to collect, analyze, and utilize customer data to personalize interactions and improve overall customer satisfaction. By mastering these skills, you will be able to tailor your approach to meet the unique needs of each customer, ultimately leading to increased loyalty and retention rates. Another important module in this program is customer feedback and complaint management. You will learn how to effectively gather feedback from customers, address complaints in a timely and professional manner, and turn negative experiences into positive ones. By mastering these skills, you will be able to build trust and loyalty with your customers, even in challenging situations. In addition to these core modules, you will also have the opportunity to participate in hands-on exercises, case studies, and real-world simulations that will allow you to apply your knowledge in a practical setting. Our experienced instructors will provide you with personalized feedback and guidance to help you succeed in your customer service career. Upon completion of the program, you will receive a Professional Certificate in Customer Relationship Management, showcasing your expertise and dedication to providing exceptional customer service. Whether you are a seasoned professional looking to enhance your skills or a newcomer to the field, this program will provide you with the tools and knowledge needed to excel in the competitive world of customer service. Don't miss this opportunity to take your customer service skills to the next level. Enroll in our Professional Certificate in Customer Relationship Management program today and start building stronger relationships with your customers. Your success in customer service awaits!



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
● Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
● Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
● Fast track mode - attain your qualification in just 6 months !
● Dedicated Tutor Support via live chat.
Course content
Welcome to our Professional Certificate in Customer Relationship Management program! This course is designed to equip you with the essential skills and knowledge needed to excel in the dynamic field of customer relationship management. Our curriculum is carefully crafted to cover a wide range of topics that are crucial for success in this field. From understanding customer behavior and preferences to implementing effective strategies for building and maintaining strong relationships with clients, our course will provide you with the tools you need to thrive in a competitive business environment. One of the highlights of our program is the emphasis on practical, real-world applications. You will have the opportunity to work on case studies and projects that simulate the challenges you may encounter in a professional setting. This hands-on approach will help you develop the critical thinking and problem-solving skills necessary to excel in a customer-centric role. In addition to the core curriculum, our program also offers elective courses that allow you to tailor your learning experience to your specific interests and career goals. Whether you are interested in digital marketing, data analytics, or sales strategies, our elective options will provide you with the opportunity to deepen your knowledge in a particular area of customer relationship management. Our experienced instructors bring a wealth of industry knowledge and expertise to the classroom, ensuring that you receive the highest quality education possible. They are dedicated to helping you succeed and will provide you with personalized feedback and guidance throughout the program. Upon completion of the Professional Certificate in Customer Relationship Management, you will have the skills and confidence to excel in a variety of roles, including customer service manager, sales representative, or marketing specialist. This program will open up new opportunities for career advancement and help you stand out in a competitive job market. Join us today and take the first step towards a successful career in customer relationship management. We look forward to helping you achieve your professional goals and unleash your full potential in this exciting field.
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149

2 months - GBP £99
❼   Payment plans

1 month - GBP £149
2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regula

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form online at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

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