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Professional Certificate in Basics Of Customer Service
Saturday, 27 April 2024 15:55:12
     

Welcome to our Professional Certificate in Basics of Customer Service program! This course is designed to equip you with the essential skills and knowledge needed to excel in the field of customer service. Whether you are just starting your career or looking to enhance your existing skills, this program will provide you with a solid foundation in customer service principles and practices. Throughout the course, you will delve into core modules that cover a range of topics essential for delivering exceptional customer service. You will learn about the importance of effective communication, problem-solving techniques, and how to handle difficult customers with professionalism and empathy. Additionally, you will explore the significance of building strong relationships with customers and how to exceed their expectations to create a positive experience. Our experienced instructors will guide you through interactive lessons, case studies, and real-world scenarios to help you apply your learning in practical situations. You will have the opportunity to engage with fellow students, share insights, and collaborate on projects to deepen your understanding of customer service best practices. By the end of the program, you will have the confidence and skills to provide outstanding service to customers and contribute to the success of your organization. Upon completion of the Professional Certificate in Basics of Customer Service program, you will receive a certificate that demonstrates your commitment to excellence in customer service. This credential will set you apart in a competitive job market and open up new opportunities for career advancement. Whether you are seeking a role in retail, hospitality, or any other customer-facing industry, this certificate will showcase your expertise and dedication to delivering exceptional service. Join us on this exciting journey to become a customer service expert and make a positive impact on the lives of your customers. Enroll in our Professional Certificate in Basics of Customer Service program today and take the first step towards a rewarding and fulfilling career in customer service. We look forward to welcoming you to our community of dedicated professionals who are passionate about providing exceptional service to customers.



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
● Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
● Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
● Fast track mode - attain your qualification in just 6 months !
● Dedicated Tutor Support via live chat.
Course content
Welcome to our Professional Certificate in Basics of Customer Service program! This course is designed to equip you with the fundamental skills and knowledge needed to excel in the field of customer service. Our curriculum covers a wide range of topics essential for providing exceptional customer service. You will learn about the importance of customer satisfaction, effective communication strategies, conflict resolution techniques, and best practices for handling difficult customers. One of the highlights of our program is the emphasis on practical skills development. Through interactive exercises, case studies, and role-playing scenarios, you will have the opportunity to apply your knowledge in real-world situations. This hands-on approach will help you build confidence and enhance your problem-solving abilities. In addition to the core customer service skills, our program also covers key topics such as time management, teamwork, and professionalism. These skills are essential for success in any customer-facing role and will help you stand out in a competitive job market. Upon completion of the program, you will receive a Professional Certificate in Basics of Customer Service. This certificate will demonstrate to employers that you have the skills and knowledge needed to provide exceptional customer service and contribute to the success of their organization. Whether you are new to the field of customer service or looking to enhance your existing skills, our program is designed to meet your needs. Join us and take the first step towards a rewarding career in customer service. Enroll now and start your journey towards becoming a customer service expert!
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149

2 months - GBP £99
❼   Payment plans

1 month - GBP £149
2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regula

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form online at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

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