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Professional Certificate Course in Managing Customer Service
Sunday, 28 April 2024 15:21:46
     

Are you ready to take your customer service skills to the next level? Our Professional Certificate Course in Managing Customer Service is designed to equip you with the knowledge and tools needed to excel in this critical aspect of business. This comprehensive program covers a range of essential topics, including understanding customer needs, effective communication strategies, conflict resolution techniques, and building long-lasting customer relationships.One of the core modules of this course focuses on the importance of understanding customer needs and expectations. By learning how to anticipate and meet these needs, you will be able to provide exceptional service that sets your organization apart from the competition. Another key module delves into the art of effective communication, teaching you how to listen actively, ask the right questions, and convey information clearly and concisely.Conflict resolution is another critical skill covered in this course. You will learn how to de-escalate tense situations, address customer complaints effectively, and turn negative experiences into positive outcomes. By mastering these techniques, you will be able to handle challenging interactions with confidence and professionalism.Building and maintaining strong customer relationships is the cornerstone of successful customer service. In this course, you will learn how to cultivate trust, loyalty, and satisfaction among your customers. By understanding the importance of empathy, responsiveness, and consistency, you will be able to create a positive customer experience that keeps clients coming back.Throughout the program, you will have the opportunity to engage with industry experts, participate in interactive workshops, and apply your learning to real-world scenarios. Our experienced instructors will provide personalized feedback and guidance to help you develop your skills and confidence in managing customer service effectively.Whether you are a seasoned professional looking to enhance your skills or a newcomer to the field, our Professional Certificate Course in Managing Customer Service is the perfect choice for anyone seeking to excel in this critical area of business. Join us and take the first step towards becoming a customer service expert who can drive success and satisfaction for your organization.



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
● Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
● Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
● Fast track mode - attain your qualification in just 6 months !
● Dedicated Tutor Support via live chat.
Course content
Welcome to our Professional Certificate Course in Managing Customer Service! This program is designed to equip you with the essential skills and knowledge needed to excel in the field of customer service management. Our curriculum is carefully crafted to cover a wide range of topics that are crucial for effective customer service management. From understanding customer behavior and expectations to developing strategies for handling difficult situations, our course will provide you with the tools you need to deliver exceptional service to your customers.Highlights of our curriculum include modules on customer relationship management, communication skills, conflict resolution, and service recovery. You will also learn about the latest trends and technologies in customer service management, allowing you to stay ahead of the curve in this rapidly evolving field.Our experienced instructors bring real-world expertise to the classroom, ensuring that you receive practical, hands-on training that you can apply directly to your work. Through case studies, group projects, and interactive discussions, you will have the opportunity to hone your skills and build your confidence in managing customer service effectively.Upon completion of the course, you will receive a Professional Certificate in Managing Customer Service, demonstrating your commitment to excellence in customer service management. This certificate will not only enhance your resume but also showcase your dedication to providing exceptional service to your customers.Join us and take the first step towards a successful career in customer service management. Enroll in our Professional Certificate Course in Managing Customer Service today and unlock your potential to deliver outstanding service to your customers.
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149

2 months - GBP £99
❼   Payment plans

1 month - GBP £149
2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regula

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form online at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

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