Download Viewbook

Simply let us know your email address, we will email you the programme Viewbook asap.

Email

Captcha: What is 9+7 ?
Professional Certificate Course in Introduction To Customer Service For Hospitality And Tourism
Saturday, 27 April 2024 14:23:03
     

Welcome to our Professional Certificate Course in Introduction to Customer Service for Hospitality and Tourism! This comprehensive program is designed to equip you with the essential skills and knowledge needed to excel in the dynamic and fast-paced world of hospitality and tourism. Whether you are a seasoned professional looking to enhance your customer service skills or a newcomer to the industry seeking to kickstart your career, this course is perfect for you.Throughout the course, you will delve into the fundamentals of customer service in the context of the hospitality and tourism industry. You will learn how to effectively communicate with customers, anticipate their needs, and provide exceptional service that exceeds their expectations. Our experienced instructors will guide you through interactive lessons, case studies, and real-world scenarios to help you develop a deep understanding of customer service best practices.One of the core modules of this course focuses on understanding the importance of customer service in the hospitality and tourism industry. You will explore the impact of excellent customer service on customer satisfaction, loyalty, and repeat business. Additionally, you will learn how to handle challenging situations and difficult customers with professionalism and grace.Another key module of the course covers effective communication techniques for customer service professionals. You will learn how to listen actively, ask probing questions, and provide clear and concise information to customers. By honing your communication skills, you will be able to build rapport with customers, resolve conflicts, and create memorable experiences that keep them coming back.In addition to customer service and communication skills, this course will also cover topics such as cultural awareness, diversity, and inclusion in the hospitality and tourism industry. You will learn how to cater to the needs of customers from different backgrounds and cultures, ensuring that every guest feels welcome and valued.By the end of the course, you will have the confidence and expertise to deliver exceptional customer service in a variety of hospitality and tourism settings. Whether you aspire to work in hotels, restaurants, travel agencies, or tourist attractions, this course will provide you with the foundation you need to succeed in this exciting industry.Don't miss this opportunity to enhance your customer service skills and advance your career in hospitality and tourism. Enroll in our Professional Certificate Course in Introduction to Customer Service for Hospitality and Tourism today and take the first step towards a rewarding and fulfilling career in this dynamic field.



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
● Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
● Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
● Fast track mode - attain your qualification in just 6 months !
● Dedicated Tutor Support via live chat.
Course content
Welcome to our Professional Certificate Course in Introduction to Customer Service for Hospitality and Tourism! This program is designed to equip you with the essential skills and knowledge needed to excel in the dynamic and fast-paced world of hospitality and tourism customer service.Our curriculum is carefully crafted to provide you with a comprehensive understanding of customer service principles and practices specific to the hospitality and tourism industry. Throughout the course, you will delve into topics such as understanding customer expectations, effective communication strategies, handling difficult customers, and building strong customer relationships.One of the highlights of our program is the emphasis on practical, real-world applications. You will have the opportunity to engage in hands-on activities, case studies, and role-playing exercises that simulate common customer service scenarios encountered in the hospitality and tourism sector. This experiential learning approach will help you develop the confidence and skills needed to excel in a customer-facing role.In addition to the practical components, our course also covers theoretical concepts that are essential for a well-rounded understanding of customer service in hospitality and tourism. You will explore topics such as customer psychology, cultural sensitivity, and service recovery strategies, all of which are crucial for delivering exceptional customer experiences.Our experienced instructors bring a wealth of industry knowledge and expertise to the classroom, ensuring that you receive the highest quality education. They will guide you through the course material, provide valuable insights, and offer personalized feedback to help you succeed in your learning journey.Upon successful completion of the program, you will receive a Professional Certificate in Introduction to Customer Service for Hospitality and Tourism. This certificate will serve as a testament to your dedication and commitment to mastering the art of customer service in the hospitality and tourism industry.Join us on this exciting educational journey and take the first step towards a rewarding career in hospitality and tourism customer service. Enroll in our Professional Certificate Course today and unlock your potential to deliver exceptional customer experiences that leave a lasting impression.
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149

2 months - GBP £99
❼   Payment plans

1 month - GBP £149
2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regula

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form online at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

Quick links

Request free information

*E-mail :

Captcha: What is 7+5+4 ?

The fastest way to get answers from us.