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Professional Certificate Course in Introduction To Customer Service
Saturday, 27 April 2024 23:25:53
     

Welcome to our Professional Certificate Course in Introduction to Customer Service! This program is designed to equip you with the essential skills and knowledge needed to excel in the dynamic field of customer service. Throughout this course, you will delve into the fundamental principles of customer service, learn how to effectively communicate with customers, and understand the importance of building strong relationships with clients.In this course, you will explore core modules such as Understanding Customer Needs, Effective Communication Strategies, Handling Difficult Customers, and Building Customer Loyalty. Through interactive lectures, case studies, and practical exercises, you will gain a comprehensive understanding of the key concepts and techniques that are essential for providing exceptional customer service.The Understanding Customer Needs module will provide you with insights into the various types of customers and their unique requirements. You will learn how to identify and anticipate customer needs, tailor your approach to meet their expectations, and exceed their satisfaction levels. Effective Communication Strategies will focus on honing your communication skills, both verbal and non-verbal, to ensure clear and concise interactions with customers.Handling Difficult Customers is a crucial module that will equip you with the tools and strategies needed to manage challenging situations with professionalism and empathy. You will learn how to de-escalate conflicts, address complaints effectively, and turn negative experiences into positive outcomes. Building Customer Loyalty will delve into the importance of fostering long-term relationships with customers through personalized service, follow-up communication, and loyalty programs.By the end of this course, you will have the confidence and expertise to deliver exceptional customer service that sets you apart in the competitive marketplace. Whether you are a seasoned professional looking to enhance your skills or a newcomer to the field, this program will provide you with the foundation needed to succeed in a customer-centric environment.Join us on this transformative journey and unlock your potential to excel in the world of customer service. Enroll in our Professional Certificate Course in Introduction to Customer Service today and take the first step towards a rewarding career in this dynamic and fulfilling field.



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
● Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
● Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
● Fast track mode - attain your qualification in just 6 months !
● Dedicated Tutor Support via live chat.
Course content
Welcome to our Professional Certificate Course in Introduction to Customer Service! This program is designed to equip you with the essential skills and knowledge needed to excel in the field of customer service. Our curriculum highlights a comprehensive overview of customer service principles, strategies, and best practices. You will learn how to effectively communicate with customers, handle challenging situations, and exceed customer expectations. The course also covers topics such as building rapport, active listening, and problem-solving techniques.Throughout the program, you will have the opportunity to engage in interactive discussions, case studies, and real-world scenarios to enhance your learning experience. Our experienced instructors will provide valuable insights and guidance to help you develop the confidence and expertise needed to deliver exceptional customer service.By the end of the course, you will have gained a solid foundation in customer service fundamentals and be well-prepared to pursue a career in various industries such as retail, hospitality, and healthcare. Whether you are new to the field or looking to enhance your existing skills, this program will provide you with the tools and resources to succeed in the dynamic world of customer service.Join us today and take the first step towards a rewarding career in customer service. Enroll in our Professional Certificate Course in Introduction to Customer Service and unlock your potential to deliver exceptional customer experiences. Let us help you build the skills and confidence needed to thrive in the fast-paced and ever-evolving world of customer service. Don't miss this opportunity to invest in your future and make a positive impact on the lives of your customers. Enroll now and embark on a journey towards professional growth and success in the exciting field of customer service.
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149

2 months - GBP £99
❼   Payment plans

1 month - GBP £149
2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regula

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form online at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

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