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Professional Certificate Course in Customer Service And Communication
Saturday, 27 April 2024 21:01:35
     

Are you looking to enhance your customer service skills and communication abilities to excel in today's competitive business landscape? Look no further than our Professional Certificate Course in Customer Service and Communication. This comprehensive program is designed to equip you with the essential knowledge and practical skills needed to deliver exceptional customer service and effectively communicate with clients, colleagues, and stakeholders.Throughout the course, you will delve into core modules that cover a wide range of topics essential for success in the customer service industry. From understanding customer needs and expectations to developing effective communication strategies, you will learn how to build strong relationships with customers and provide them with the support they need. Additionally, you will explore the importance of active listening, conflict resolution, and problem-solving techniques to handle challenging situations with ease and professionalism.One of the key highlights of this program is the emphasis on practical application. You will have the opportunity to participate in interactive exercises, case studies, and role-playing scenarios that simulate real-world customer service situations. By putting your skills to the test in a safe and supportive environment, you will gain the confidence and experience needed to excel in your role and stand out as a customer service expert.Furthermore, our experienced instructors will provide you with personalized feedback and guidance throughout the course to help you maximize your learning potential. They will share their industry insights and best practices to help you develop a customer-centric mindset and enhance your communication skills. Whether you are new to the field or looking to advance your career, this course will provide you with the tools and knowledge needed to succeed in the fast-paced world of customer service.Upon completion of the program, you will receive a Professional Certificate in Customer Service and Communication, showcasing your commitment to excellence and dedication to providing exceptional customer service. This credential will not only enhance your resume but also open up new opportunities for career advancement and professional growth.Join us today and take the first step towards becoming a customer service champion. Enroll in our Professional Certificate Course in Customer Service and Communication and unlock your full potential in the dynamic and rewarding field of customer service.



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
● Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
● Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
● Fast track mode - attain your qualification in just 6 months !
● Dedicated Tutor Support via live chat.
Course content
Welcome to our Professional Certificate Course in Customer Service and Communication! This program is designed to equip you with the essential skills and knowledge needed to excel in the dynamic field of customer service. Our curriculum is carefully crafted to cover a wide range of topics that are crucial for success in this industry. From understanding customer behavior and psychology to mastering effective communication techniques, our course will provide you with the tools you need to deliver exceptional service and build strong relationships with customers.One of the highlights of our curriculum is the focus on practical skills development. Through interactive workshops and real-world case studies, you will have the opportunity to apply your learning in a hands-on setting. This experiential approach will not only deepen your understanding of the material but also prepare you for the challenges you may face in a customer service role.In addition to practical skills, our course also covers important theoretical concepts that underpin effective customer service. Topics such as conflict resolution, empathy, and cultural sensitivity are explored in depth, giving you a well-rounded understanding of what it takes to provide top-notch service to customers from diverse backgrounds.Our experienced instructors bring a wealth of knowledge and expertise to the classroom, ensuring that you receive the highest quality education. They are dedicated to helping you succeed and will provide personalized feedback and support throughout the course.Upon completion of the program, you will receive a Professional Certificate in Customer Service and Communication. This credential will demonstrate to employers that you have the skills and knowledge needed to excel in a customer service role, giving you a competitive edge in the job market.Whether you are just starting out in your career or looking to advance to the next level, our Professional Certificate Course in Customer Service and Communication is the perfect choice for anyone looking to enhance their customer service skills and excel in this rewarding field. Join us today and take the first step towards a successful career in customer service!
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149

2 months - GBP £99
❼   Payment plans

1 month - GBP £149
2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regula

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form online at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

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