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Professional Certificate Course in Customer Complaints
Sunday, 28 April 2024 00:32:18
     

Are you ready to master the art of handling customer complaints like a pro? Look no further than our Professional Certificate Course in Customer Complaints. This comprehensive program is designed to equip you with the skills and knowledge needed to effectively address and resolve customer complaints in a professional and efficient manner.Throughout the course, you will delve into core modules that cover essential topics such as understanding the psychology of customer complaints, effective communication strategies, de-escalation techniques, and conflict resolution skills. You will also learn how to turn negative customer experiences into positive outcomes, ultimately enhancing customer satisfaction and loyalty.Our experienced instructors will guide you through real-world case studies and practical exercises to help you apply your newfound knowledge in a hands-on setting. By the end of the course, you will have the confidence and expertise to handle even the most challenging customer complaints with ease.Whether you are a seasoned customer service professional looking to enhance your skills or someone new to the field seeking to build a strong foundation, this course is perfect for anyone looking to excel in customer complaint management. Join us and take the first step towards becoming a customer service superstar.Enroll in our Professional Certificate Course in Customer Complaints today and unlock your potential to excel in the world of customer service. Don't let complaints derail your business – learn how to address them effectively and turn unhappy customers into loyal advocates. Your success starts here.



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
● Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
● Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
● Fast track mode - attain your qualification in just 6 months !
● Dedicated Tutor Support via live chat.
Course content
Welcome to our Professional Certificate Course in Customer Complaints, designed to equip you with the essential skills and knowledge to effectively handle customer complaints and enhance customer satisfaction. This comprehensive program is tailored for individuals seeking to excel in customer service roles and elevate their career prospects in the competitive business landscape.The curriculum of this course is carefully crafted to cover a wide range of topics essential for managing customer complaints efficiently. From understanding the psychology of customer complaints to implementing effective resolution strategies, you will delve into the intricacies of customer service excellence. Our experienced instructors will guide you through real-world case studies and practical exercises to enhance your problem-solving abilities and communication skills.Highlights of the curriculum include:1. Understanding Customer Behavior: Gain insights into the psychology of customer complaints and learn how to empathize with dissatisfied customers to build trust and rapport.2. Effective Communication Techniques: Master the art of active listening, assertive communication, and conflict resolution to de-escalate tense situations and resolve complaints amicably.3. Complaint Handling Strategies: Explore best practices for categorizing, prioritizing, and resolving customer complaints in a timely and efficient manner to ensure customer satisfaction and loyalty.4. Service Recovery Principles: Learn how to turn a negative customer experience into a positive one by implementing service recovery strategies and exceeding customer expectations.5. Feedback Management: Discover the importance of soliciting and analyzing customer feedback to identify trends, improve service quality, and prevent future complaints.Upon successful completion of this course, you will receive a Professional Certificate in Customer Complaints, demonstrating your expertise in handling customer complaints effectively. Whether you are a seasoned customer service professional looking to enhance your skills or a newcomer to the field seeking to establish a solid foundation, this course will empower you to excel in your role and make a positive impact on customer satisfaction.Enroll in our Professional Certificate Course in Customer Complaints today and take the first step towards becoming a customer service champion. Join our community of learners dedicated to delivering exceptional customer experiences and driving business success. Let's embark on this transformative journey together and unlock your full potential in the dynamic world of customer service.
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149

2 months - GBP £99
❼   Payment plans

1 month - GBP £149
2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regula

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form online at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

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