Sean Chan Lin joined in LSPM in 2015 for Level 4 & Level 5 diploma in Computing. During the course he was offered the post of web developer at Web development company in Hong Kong.
Solin Arikos joined a Regional Health Centre, Greece as a Healthcare Manager in 2016 after completing level 5 Diploma in Healthcare Management. He is also a certified paramedic and a regular blood donor at Red Cross.
Argus Campbell on completion of his Level 7 Diploma in Project Management joined as a Project Manager at a leading Infrastructure company, Viena. The course strengthened his career in the Company.
After completing her MSc Accounting and Finance in 2014, Viola Mayfair joined a Bank in Queensland, Australia as an Accountant. She recently received Best Employee of the Year Award.
After earning her Level 7 Diploma in Human Resource Management in 2018, Lilly Ray Hatoyama joined a leading hotel chain as an Assistant Manager (HR).
To survive in today's competitive environment, busy and ambitious professionals need wide range of skills, knowledge and expertise.
Course Code: L3-DCS-IA
Duration: 6 months / 9 months
Fees: GBP £1299 / GBP £999
Simply let us know your email address, we will email you the programme Viewbook asap.
The aim of this qualification is to recognise learners’ achievements within the customer service environment. It is also for learners whose job role requires them to deliver continually improving service to customers. These learners may be in roles that carry a customer service specific job title, or their primary responsibility is to deliver excellent service to customers. The units incorporate recognised customer service terminology and cover up to date techniques and mediums for the delivery of customer service, including online services and social media. Employers have been consulted throughout the development to ensure the content of the qualification is full and relevant to ensure learners are occupationally competent in the workplace.
present_to_all PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE
Mandatory Units Group A- Organise and deliver customer service- Understand the customer service environment- Understand customers and customer retention- Resolve customers’ problems- Principles of business- Manage personal and professional developmentOptional Units Group B- Develop resources to support consistency of customer service delivery- Use service partnerships to deliver customer service- Resolve customers’ complaints- Gather, analyse and interpret customer feedback- Monitor the quality of customer service- Understanding customer service staffing schedules- Principles of customer service improvements- Principles of managing customer service performance- Understand customer relationships and customer retention- Understanding effective communication in customer servicesOptional Units Group C- Negotiate in a business environment- Promote equality, diversity and inclusion in the workplace- Manage team performance- Manage individuals’ performance- Collaborate with other departments- Negotiating, handling objections and closing sales 3 4 22- Obtaining and analysing sales-related information- Buyer behaviour in sales situations- Manage incidents referred to a contact centre- Lead direct sales activities in a contact centre team- Bespoke software
The assessment is done via submission of assignment. There are no written exams.
6 months - GBP £1299
The qualification is delivered by London School of International Business (LSIB) and it is awarded by Innovate Awarding, an Ofqual-regulated Awarding Body. All of the qualifications are listed on the Ofqual register.
Simply follow the 2 steps given below to enrol:
(1) Fill enrolment form on-line at https://www.lspm.org.uk/enrolment-v2/start.html
(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)
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