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Description

Level 2 Diploma in Public Services and Operational Delivery

This qualification covers work based learning and will provide a concrete, sector-based emphasis on practical skills development alongside the enhancement of knowledge and understanding in public sector .It also provides sector and their national recognition for public to deal with this required for employment.



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
  • Your qualification is recognized and accepted world over.
  • Our curriculum helps you to develop critical thinking, exceptional management knowledge and cultural awareness.
  • Experience online-time study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
  • Be part of an elite cohort of talented business students, and develop a valuable and influential global network using LSPM online community.
❶   Course duration
The programme is available in two duration modes:
6 months
9 months
❷   Course Delivery

Online

❸   Entry Requirements
❹   Course Content

Mandatory units
⇾ Maintain data security in own area of responsibility
⇾ Work safely in public service
⇾ Maintain competence, knowledge and standards of conduct in public service
⇾ Work as a team member to deliver public service
⇾ Recognise diversity when delivering customer service

Optional units
⇾ Manage information
⇾ Process information about customers
⇾ Deal with gaps, errors and irregularities in information
⇾ Deal with customers using bespoke software
⇾ Use questioning techniques when delivering customer service
⇾ Deal with customers face to face
⇾ Deliver customer service to difficult customers
⇾ Resolve customer service problems
⇾ Promote additional services or products to customers
⇾ Calculate correct amount of liabilities or entitlements
⇾ Inform the customer of the debt or entitlement
⇾ Support customers using self⇾service technology
⇾ Carry out follow up activities for public service customers
⇾ Processing customers’ financial transactions
⇾ Deal with customers in writing or electronically
⇾ Provide technical advice and guidance to customers
⇾ Provide interpretative technical advice and guidance in complex public service cases
⇾ Plan public service visits
⇾ Carry out public service visits
⇾ Maintain personal security and safety, and be alert to the security of others
⇾ Deal with disorderly and aggressive behaviour
⇾ Support customer service improvements
⇾ Deal with customers by telephone
⇾ Operating credit control procedures

❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

6 months - GBP £1299


9 months - GBP £999
❼   Payment plans

6 months - GBP £1299
● Payment option (a): GBP £433 x 3 monthly instalments
● Payment option (b): GBP £1234 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

9 months - GBP £999
● Payment option (c): GBP £199 x 5 monthly instalments
● Payment option (d): GBP £499 x 2 quarterly instalments
● Payment option (e): GBP £949 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)
❽   Accreditation

  • The programme is awarded by British Awarding Association (BAA) - an awarding body by the UK Government’s regulator - OfQual. The programme is delivered in partnership with London School of Business and Research.

❾   How to register/ enrol?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form on-line at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

Key facts about Level 2 Diploma in Public Services and Operational Delivery

Mandatory units
⇾ Maintain data security in own area of responsibility
⇾ Work safely in public service
⇾ Maintain competence, knowledge and standards of conduct in public service
⇾ Work as a team member to deliver public service
⇾ Recognise diversity when delivering customer service

Optional units
⇾ Manage information
⇾ Process information about customers
⇾ Deal with gaps, errors and irregularities in information
⇾ Deal with customers using bespoke software
⇾ Use questioning techniques when delivering customer service
⇾ Deal with customers face to face
⇾ Deliver customer service to difficult customers
⇾ Resolve customer service problems
⇾ Promote additional services or products to customers
⇾ Calculate correct amount of liabilities or entitlements
⇾ Inform the customer of the debt or entitlement
⇾ Support customers using self⇾service technology
⇾ Carry out follow up activities for public service customers
⇾ Processing customers’ financial transactions
⇾ Deal with customers in writing or electronically
⇾ Provide technical advice and guidance to customers
⇾ Provide interpretative technical advice and guidance in complex public service cases
⇾ Plan public service visits
⇾ Carry out public service visits
⇾ Maintain personal security and safety, and be alert to the security of others
⇾ Deal with disorderly and aggressive behaviour
⇾ Support customer service improvements
⇾ Deal with customers by telephone
⇾ Operating credit control procedures

Course Content

visibility          Click to view course details
    Mandatory units
    ⇾ Maintain data security in own area of responsibility
    ⇾ Work safely in public service
    ⇾ Maintain competence, knowledge and standards of conduct in public service
    ⇾ Work as a team member to deliver public service
    ⇾ Recognise diversity when delivering customer service

    Optional units
    ⇾ Manage information
    ⇾ Process information about customers
    ⇾ Deal with gaps, errors and irregularities in information
    ⇾ Deal with customers using bespoke software
    ⇾ Use questioning techniques when delivering customer service
    ⇾ Deal with customers face to face
    ⇾ Deliver customer service to difficult customers
    ⇾ Resolve customer service problems
    ⇾ Promote additional services or products to customers
    ⇾ Calculate correct amount of liabilities or entitlements
    ⇾ Inform the customer of the debt or entitlement
    ⇾ Support customers using self⇾service technology
    ⇾ Carry out follow up activities for public service customers
    ⇾ Processing customers’ financial transactions
    ⇾ Deal with customers in writing or electronically
    ⇾ Provide technical advice and guidance to customers
    ⇾ Provide interpretative technical advice and guidance in complex public service cases
    ⇾ Plan public service visits
    ⇾ Carry out public service visits
    ⇾ Maintain personal security and safety, and be alert to the security of others
    ⇾ Deal with disorderly and aggressive behaviour
    ⇾ Support customer service improvements
    ⇾ Deal with customers by telephone
    ⇾ Operating credit control procedures

Fee structure and payment plans

   6 months - GBP £1299
● Payment option (a): GBP £433 x 3 monthly instalments
● Payment option (b): GBP £1234 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)
   9 months - GBP £999
● Payment option (c): GBP £199 x 5 monthly instalments
● Payment option (d): GBP £499 x 2 quarterly instalments
● Payment option (e): GBP £949 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

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