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Level 2 Diploma in Customer Service
Saturday, 20 April 2024 10:05:55
     

Are you ready to take your customer service skills to the next level? Our Level 2 Diploma in Customer Service is designed to equip you with the knowledge and expertise needed to excel in a customer-facing role. This comprehensive program covers a range of essential topics, including understanding customer needs, effective communication techniques, and resolving customer complaints. Throughout the course, you will delve into core modules such as building positive relationships with customers, handling difficult situations with professionalism, and utilizing technology to enhance the customer experience. Our experienced instructors will guide you through real-world case studies and practical exercises to ensure you are well-prepared to meet the demands of today's competitive business environment. By completing this diploma, you will not only enhance your customer service skills but also boost your confidence and credibility in the workplace. Whether you are looking to advance in your current role or pursue a new career in customer service, this program will provide you with the tools and knowledge needed to succeed. Join us and take the first step towards a rewarding and fulfilling career in customer service. Upon successful completion of the Level 2 Diploma in Customer Service, you will have the opportunity to pursue further education or enter the workforce with a valuable credential. This diploma will open doors to a wide range of career opportunities in industries such as retail, hospitality, and telecommunications. With the skills and knowledge gained from this program, you will be well-equipped to thrive in a fast-paced and customer-centric environment. Don't miss this chance to invest in your future and take your customer service skills to the next level. Enroll in our Level 2 Diploma in Customer Service today and embark on a journey towards personal and professional growth. Our program is designed to be flexible and accessible, allowing you to balance your studies with your other commitments. Take the first step towards a successful career in customer service and unlock your full potential.



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
● Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
● Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
● Fast track mode - attain your qualification in just 6 months !
● Dedicated Tutor Support via live chat.
Course content
Welcome to our Level 2 Diploma in Customer Service program, designed to equip you with the essential skills and knowledge needed to excel in the dynamic field of customer service. This comprehensive course is tailored to meet the demands of today's competitive business environment, providing you with a solid foundation in customer service principles and practices.Throughout the program, you will delve into a diverse range of topics that are crucial for delivering exceptional customer service. From understanding customer needs and expectations to developing effective communication strategies, you will learn how to build strong relationships with customers and enhance their overall experience. Our curriculum highlights the importance of professionalism, problem-solving, and conflict resolution in handling various customer service scenarios.One of the key components of our Level 2 Diploma in Customer Service is the emphasis on practical skills development. Through interactive workshops, case studies, and role-playing exercises, you will have the opportunity to apply your knowledge in real-world situations. This hands-on approach will not only enhance your learning experience but also prepare you for the challenges of the customer service industry.In addition to the core customer service modules, our program also covers essential topics such as time management, teamwork, and cultural awareness. These supplementary modules are designed to broaden your skill set and make you a well-rounded customer service professional. By the end of the program, you will have the confidence and expertise to handle diverse customer service scenarios with ease and professionalism.Our experienced instructors bring a wealth of industry knowledge and expertise to the classroom, ensuring that you receive the highest quality education. They are dedicated to supporting your learning journey and providing you with the guidance and mentorship needed to succeed in the customer service field. With their guidance, you will be able to develop the skills and confidence necessary to excel in your career.Upon successful completion of the Level 2 Diploma in Customer Service, you will be equipped with a valuable qualification that will open doors to a wide range of career opportunities. Whether you are looking to start your career in customer service or advance to a higher position, this diploma will set you apart from the competition and showcase your dedication to excellence in customer service.Join us today and take the first step towards a rewarding career in customer service. Enroll in our Level 2 Diploma in Customer Service program and unlock your potential to succeed in this dynamic and fast-paced industry.
❶   Course duration
The programme is available in two duration modes:
6 months
9 months
❷   Course Delivery

Online

❸   Entry Requirements
  • No formal prerequisites or specific qualifications are required for entry OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

6 months - GBP £1299

9 months - GBP £999
❼   Payment plans

6 months - GBP £1299
● Payment option (a): GBP £433 x 3 monthly instalments
● Payment option (b): GBP £1234 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)
9 months - GBP £999
● Payment option (c): GBP £199 x 5 monthly instalments
● Payment option (d): GBP £499 x 2 quarterly instalments
● Payment option (e): GBP £949 x 1 instalment (We offer a 5% Bursary on total fee for students opting to pay in full)o pay in full)
❽   Accreditation

  • The qualification is delivered by London School of Planning and Management (LSPM) and it is awarded by Innovate Awarding, an Ofqual-regulated Awarding Body. All of the qualifications are listed on the

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form online at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

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