Sean Chan Lin joined in LSPM in 2015 for Level 4 & Level 5 diploma in Computing. During the course he was offered the post of web developer at Web development company in Hong Kong.
Solin Arikos joined a Regional Health Centre, Greece as a Healthcare Manager in 2016 after completing level 5 Diploma in Healthcare Management. He is also a certified paramedic and a regular blood donor at Red Cross.
Argus Campbell on completion of his Level 7 Diploma in Project Management joined as a Project Manager at a leading Infrastructure company, Viena. The course strengthened his career in the Company.
After completing her MSc Accounting and Finance in 2014, Viola Mayfair joined a Bank in Queensland, Australia as an Accountant. She recently received Best Employee of the Year Award.
After earning her Level 7 Diploma in Human Resource Management in 2018, Lilly Ray Hatoyama joined a leading hotel chain as an Assistant Manager (HR).
To survive in today's competitive environment, busy and ambitious professionals need wide range of skills, knowledge and expertise.
Course Code: L2-DCS-IA
Duration: 6 months / 9 months
Fees: GBP £1299 / GBP £999
Simply let us know your email address, we will email you the programme Viewbook asap.
This qualification is designed for those who have or will have frequent contact with customers as part of their job role and responsibility. It is designed to develop learners’ knowledge, understanding and skills to work effectively in a customer service role and equips them to enter in to employment in a customer service role. The units incorporate recognised customer service terminology and cover up to date techniques and mediums for the delivery of customer service, including online services and social media. Employers have been consulted throughout the development to ensure the content of the qualification is full and relevant to nsure learners are occupationally competent in the workplace.
present_to_all PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE
Mandatory Units Group A- Deliver customer service- Understand customers- Principles of customer service- Understand employer organisations- Manage personal performance and developmentOptional Units Group B- Communicate verbally with customers- Communicate with customers in writingOptional Units Group C- Deal with incoming telephone calls from customers- Make telephone calls to customers- Promote additional products and/or services to customers- Process information about customers- Exceed customer expectations- Deliver customer service whilst working on customers’ premises- Carry out customer service handovers- Resolve customer service problems- Deliver customer service to challenging customers- Develop customer relationships- Support customer service improvements- Support customers through real-time online customer service- Support customers using self-service equipment- Use social media to deliver customer service- Provide post-transaction customer serviceOptional Units Group D- Health and safety procedures in the workplace- Manage diary systems- Provide reception services- Contribute to the organisation of an event- Buddy a colleague to develop their skills- Employee rights and responsibilities- Develop working relationships with colleagues- Principles of equality and diversity in the workplace- Processing sales orders- Meeting customers’ after sales needs- Handling objections and closing sales- Deal with incidents through a contact centre- Carry out direct sales activities in a contact centre- Bespoke software
The assessment is done via submission of assignment. There are no written exams.
6 months - GBP £1299
The qualification is delivered by London School of International Business (LSIB) and it is awarded by Innovate Awarding, an Ofqual-regulated Awarding Body. All of the qualifications are listed on the Ofqual register.
Simply follow the 2 steps given below to enrol:
(1) Fill enrolment form on-line at https://www.lspm.org.uk/enrolment-v2/start.html
(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)
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