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Description

Level 2 Certificate in Principles of Customer Service

The aim of this qualification is to develop learners’ knowledge of Customer Service. It provides an insight into the principles of customer service and will aid career development by providing knowledge and understanding of working in this sector.



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
  • Your qualification is recognized and accepted world over.
  • Our curriculum helps you to develop critical thinking, exceptional management knowledge and cultural awareness.
  • Experience online-time study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
  • Be part of an elite cohort of talented business students, and develop a valuable and influential global network using LSPM online community.
❶   Course duration
The programme is available in two duration modes:
6 months
9 months
❷   Course Delivery

Online

❸   Entry Requirements
  • This qualification is appropriate for Learners in the following age ranges: pre-16, 16-18, 19+ OR;
  • There are no formal entry requirements for this qualification.
❹   Course Content

Mandatory Units
- Understanding the organisation
- Prepare to deliver excellent customer service
- Communication in the customer service role
- Understand customers

❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

6 months - GBP £1299


9 months - GBP £999
❼   Payment plans

6 months - GBP £1299
● Payment option (a): GBP £433 x 3 monthly instalments
● Payment option (b): GBP £1234 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

9 months - GBP £999
● Payment option (c): GBP £199 x 5 monthly instalments
● Payment option (d): GBP £499 x 2 quarterly instalments
● Payment option (e): GBP £949 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)
❽   Accreditation

  • The qualification is delivered by London School of International Business (LSIB) and it is awarded by Innovate Awarding, an Ofqual-regulated Awarding Body. All of the qualifications are listed on the Ofqual register.

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form on-line at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

Key facts about Level 2 Certificate in Principles of Customer Service

Mandatory Units
- Understanding the organisation
- Prepare to deliver excellent customer service
- Communication in the customer service role
- Understand customers

Course Content

visibility          Click to view course details
    Mandatory Units
    - Understanding the organisation
    - Prepare to deliver excellent customer service
    - Communication in the customer service role
    - Understand customers

Fee structure and payment plans

   6 months - GBP £1299
● Payment option (a): GBP £433 x 3 monthly instalments
● Payment option (b): GBP £1234 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)
   9 months - GBP £999
● Payment option (c): GBP £199 x 5 monthly instalments
● Payment option (d): GBP £499 x 2 quarterly instalments
● Payment option (e): GBP £949 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

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