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International Diploma in Managing Customer Service
Sunday, 28 April 2024 17:46:15
     

Welcome to our International Diploma in Managing Customer Service program! This comprehensive course is designed to equip you with the skills and knowledge needed to excel in the dynamic field of customer service management on a global scale. Throughout the program, you will delve into key modules such as Understanding Customer Behavior, Developing Customer Service Strategies, Implementing Quality Service Standards, and Managing Customer Feedback. In the Understanding Customer Behavior module, you will explore the psychology behind customer interactions and learn how to anticipate and meet their needs effectively. This knowledge will enable you to tailor your service approach to different customer segments, ultimately enhancing customer satisfaction and loyalty. The Developing Customer Service Strategies module will equip you with the tools to create robust customer service plans that align with organizational goals and objectives. You will learn how to identify key touchpoints in the customer journey, implement service recovery strategies, and leverage technology to streamline service delivery processes. Implementing Quality Service Standards is a crucial module that focuses on setting and maintaining high service standards within an organization. You will learn how to establish service benchmarks, monitor performance metrics, and continuously improve service quality to meet and exceed customer expectations. Managing Customer Feedback is another essential module that will teach you how to collect, analyze, and act on customer feedback effectively. By understanding the importance of feedback loops, you will be able to identify areas for improvement, address customer concerns promptly, and foster a culture of continuous improvement within your organization. Throughout the program, you will have the opportunity to engage with industry experts, participate in real-world case studies, and collaborate with peers from diverse backgrounds. Our interactive learning approach will enable you to apply theoretical concepts to practical scenarios, enhancing your problem-solving skills and decision-making abilities. Upon completion of the International Diploma in Managing Customer Service program, you will emerge as a confident and competent customer service manager equipped to lead teams, drive organizational growth, and deliver exceptional customer experiences. Join us on this transformative journey and unlock your potential in the exciting world of customer service management.



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
● Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
● Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
● Fast track mode - attain your qualification in just 6 months !
● Dedicated Tutor Support via live chat.
Course content
Welcome to our International Diploma in Managing Customer Service program, designed to equip you with the skills and knowledge needed to excel in the dynamic field of customer service management. This comprehensive course is tailored to meet the demands of today's global business environment, where exceptional customer service is a key differentiator for success. Our curriculum highlights a blend of theoretical knowledge and practical skills, ensuring that you are well-prepared to handle the complexities of managing customer service in a multicultural setting. You will delve into topics such as customer relationship management, service quality management, complaint handling, and customer retention strategies. Through case studies, role-playing exercises, and real-world simulations, you will gain hands-on experience in dealing with diverse customer service scenarios. One of the key strengths of our program is the emphasis on developing strong communication and interpersonal skills. You will learn how to effectively communicate with customers from different cultural backgrounds, resolve conflicts, and build long-lasting relationships. Our experienced instructors will guide you through interactive sessions that focus on active listening, empathy, and problem-solving techniques. In addition to customer service management, our program also covers essential topics such as leadership, team building, and performance management. You will learn how to motivate and inspire your team to deliver exceptional service, while also monitoring and evaluating their performance to ensure continuous improvement. Upon completion of the International Diploma in Managing Customer Service, you will be equipped with the tools and strategies needed to lead a high-performing customer service team in any industry. Whether you are a seasoned professional looking to enhance your skills or a newcomer to the field, this program will provide you with the knowledge and confidence to excel in the competitive world of customer service management. Join us today and take the first step towards a rewarding career in managing customer service. Let us help you unlock your full potential and become a leader in delivering exceptional customer experiences.
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149

2 months - GBP £99
❼   Payment plans

1 month - GBP £149
2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regula

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form online at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

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