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International Diploma in Deal With Customers Face To Face
Saturday, 27 April 2024 22:59:42
     

Are you ready to enhance your customer service skills and excel in face-to-face interactions? Look no further than our International Diploma in Deal With Customers Face To Face program. This comprehensive course is designed to equip you with the knowledge and skills needed to effectively engage with customers in a variety of settings. From mastering communication techniques to handling difficult situations with ease, this program will empower you to deliver exceptional customer service every time. The core modules of this program cover a wide range of topics essential for dealing with customers face to face. You will learn how to build rapport and establish trust with customers, effectively listen to their needs and concerns, and provide personalized solutions to meet their expectations. Additionally, you will gain insights into handling challenging customers and resolving conflicts in a professional and diplomatic manner. Through interactive exercises and real-world case studies, you will have the opportunity to practice and refine your customer service skills in a supportive learning environment. Our experienced instructors bring a wealth of knowledge and expertise to the program, ensuring that you receive top-notch training that is both practical and relevant. They will guide you through the course material, provide valuable feedback, and offer insights into best practices for dealing with customers face to face. Whether you are new to customer service or looking to enhance your existing skills, this program is suitable for individuals at all levels of experience. Upon completion of the International Diploma in Deal With Customers Face To Face program, you will be equipped with the confidence and skills needed to excel in customer-facing roles. You will have a deep understanding of customer behavior and preferences, enabling you to anticipate their needs and deliver exceptional service that exceeds their expectations. With your newfound expertise, you will be well-positioned to advance your career in customer service and stand out in a competitive job market. Join us today and take the first step towards becoming a customer service expert. Enroll in our International Diploma in Deal With Customers Face To Face program and unlock your full potential in providing exceptional customer service. Let us help you build the skills and confidence needed to succeed in face-to-face interactions and make a lasting impression on every customer you encounter.



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
● Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
● Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
● Fast track mode - attain your qualification in just 6 months !
● Dedicated Tutor Support via live chat.
Course content
Welcome to our International Diploma in Deal With Customers Face To Face program! This comprehensive course is designed to equip you with the essential skills and knowledge needed to excel in customer-facing roles across various industries. Our curriculum highlights a range of topics that are crucial for effectively dealing with customers in person. You will learn how to communicate effectively, build rapport, handle difficult situations, and provide exceptional customer service. Through a combination of theoretical learning and practical exercises, you will develop the confidence and expertise to interact with customers in a professional and courteous manner. The course covers the following key areas: 1. Communication Skills: Learn how to effectively communicate with customers, understand their needs, and provide appropriate solutions. Develop active listening skills and learn how to convey information clearly and concisely. 2. Building Rapport: Discover techniques for building rapport with customers to create a positive and lasting impression. Understand the importance of empathy, trust, and respect in building strong customer relationships. 3. Handling Difficult Situations: Gain strategies for managing challenging customer interactions, resolving conflicts, and de-escalating tense situations. Learn how to remain calm under pressure and find solutions that satisfy both the customer and the business. 4. Customer Service Excellence: Explore the principles of exceptional customer service and learn how to exceed customer expectations. Develop skills in problem-solving, decision-making, and customer satisfaction measurement. 5. Role-Playing Exercises: Put your learning into practice through role-playing exercises that simulate real-life customer interactions. Receive feedback from instructors and peers to enhance your skills and confidence. By completing our International Diploma in Deal With Customers Face To Face program, you will be well-prepared to succeed in customer-facing roles in a variety of industries. Whether you are interested in retail, hospitality, sales, or customer service, this course will provide you with the tools you need to thrive in a customer-centric environment. Join us today and take the first step towards a rewarding career in customer service!
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149

2 months - GBP £99
❼   Payment plans

1 month - GBP £149
2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regula

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form online at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

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