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Diploma in Customer Complaints
Saturday, 27 April 2024 23:07:22
     

Are you ready to master the art of handling customer complaints with finesse? Our Diploma in Customer Complaints program equips you with the skills and knowledge needed to effectively address and resolve customer issues. Learn how to turn negative experiences into positive outcomes, enhance customer satisfaction, and build long-lasting relationships. Through interactive lectures, case studies, and practical exercises, you will develop the confidence and expertise to handle any complaint situation with professionalism and empathy. Join us and become a customer service expert who can turn complaints into opportunities for growth and success. Enroll now and take your customer service skills to the next level!



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
● Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
● Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
● Fast track mode - attain your qualification in just 6 months !
● Dedicated Tutor Support via live chat.
Course content
● Introduction to Customer Complaints
● Understanding Customer Behavior
● Effective Communication Skills
● Conflict Resolution Techniques
● Complaint Handling Process
● Customer Relationship Management
● Legal Aspects of Customer Complaints
● Case Studies and Practical Applications
● Customer Satisfaction and Retention Strategies
● Continuous Improvement in Customer Service
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149

2 months - GBP £99
❼   Payment plans

1 month - GBP £149
2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regula

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form online at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

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