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Certificate in Recognise Diversity When Delivering Customer Service
Sunday, 28 April 2024 15:11:09
     

Welcome to our Certificate in Recognising Diversity When Delivering Customer Service program! In today's globalized world, understanding and embracing diversity is crucial in providing exceptional customer service. This course is designed to equip you with the knowledge and skills needed to effectively recognize and respond to the diverse needs of customers from various backgrounds. Throughout this program, you will delve into core modules that cover topics such as cultural awareness, communication strategies for diverse customers, and inclusive service delivery. By exploring these modules, you will gain a deeper understanding of how to navigate cultural differences, communicate effectively with customers from diverse backgrounds, and provide inclusive and respectful service to all individuals. Our experienced instructors will guide you through interactive lessons, case studies, and real-world scenarios to help you apply your learning in practical situations. You will have the opportunity to engage with fellow participants, share insights, and collaborate on projects that will enhance your understanding of diversity in customer service. Upon completion of this program, you will emerge with a comprehensive understanding of how to recognize and embrace diversity when delivering customer service. You will be equipped with the tools and techniques needed to provide exceptional service to customers from all walks of life, ensuring that every interaction is positive, respectful, and inclusive. Join us on this transformative journey towards becoming a more culturally competent and customer-focused professional. Enroll in our Certificate in Recognising Diversity When Delivering Customer Service program today and take the first step towards enhancing your customer service skills in a diverse and inclusive world.



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
● Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
● Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
● Fast track mode - attain your qualification in just 6 months !
● Dedicated Tutor Support via live chat.
Course content
Welcome to our Certificate in Recognising Diversity When Delivering Customer Service program! This course is designed to equip you with the essential skills and knowledge needed to provide exceptional customer service in a diverse and inclusive environment. Our curriculum highlights the importance of understanding and respecting the unique needs and preferences of customers from various backgrounds. You will learn how to effectively communicate with individuals from different cultures, religions, and socio-economic backgrounds, ensuring that every customer feels valued and respected. Through a series of interactive modules, you will explore topics such as cultural awareness, unconscious bias, and inclusive language. You will also learn practical strategies for handling challenging situations and resolving conflicts in a respectful and professional manner. One of the key strengths of our program is its focus on real-world application. You will have the opportunity to participate in role-playing exercises and case studies that simulate common customer service scenarios. This hands-on approach will help you develop the confidence and skills needed to navigate diverse customer interactions with ease. Upon completion of the course, you will receive a certificate that demonstrates your commitment to providing inclusive and customer-centric service. This credential will not only enhance your professional reputation but also open up new opportunities for career advancement in industries where diversity and inclusion are valued. Join us on this transformative journey towards becoming a more empathetic and culturally competent customer service professional. Enroll in our Certificate in Recognising Diversity When Delivering Customer Service program today and take the first step towards creating a more inclusive and welcoming customer experience for all.
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149

2 months - GBP £99
❼   Payment plans

1 month - GBP £149
2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regula

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form online at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

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