Download Viewbook

Simply let us know your email address, we will email you the programme Viewbook asap.

Email

Captcha: What is 9+7 ?
Certificate in Introduction To Customer Service For Hospitality And Tourism
Sunday, 28 April 2024 11:57:43
     

Welcome to our Certificate in Introduction to Customer Service for Hospitality and Tourism program! This course is designed to equip you with the essential skills and knowledge needed to excel in the dynamic and fast-paced world of hospitality and tourism. Throughout this program, you will delve into core modules that cover a wide range of topics essential for providing exceptional customer service in the hospitality and tourism industry. You will learn about the importance of customer service in building strong relationships with guests, handling difficult situations with professionalism and grace, and exceeding customer expectations to create memorable experiences. Our experienced instructors will guide you through modules that focus on communication skills, problem-solving techniques, and the importance of empathy and cultural awareness in delivering top-notch customer service. You will also explore the role of technology in customer service and how to leverage it to enhance the guest experience. In addition to theoretical knowledge, this program also includes practical exercises and case studies that will allow you to apply your learning in real-world scenarios. You will have the opportunity to role-play different customer service situations, receive feedback from instructors, and collaborate with your peers to develop innovative solutions to common challenges faced in the industry. Upon completion of this program, you will not only have a solid understanding of the fundamentals of customer service in hospitality and tourism but also the confidence and skills to excel in a customer-facing role. Whether you are just starting your career in the industry or looking to enhance your existing skills, this certificate program will provide you with a strong foundation to succeed in the competitive world of hospitality and tourism. Join us on this exciting journey to become a customer service expert in the hospitality and tourism industry. Enroll in our Certificate in Introduction to Customer Service for Hospitality and Tourism program today and take the first step towards a rewarding and fulfilling career in this dynamic field.



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
● Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
● Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
● Fast track mode - attain your qualification in just 6 months !
● Dedicated Tutor Support via live chat.
Course content
Welcome to our Certificate in Introduction to Customer Service for Hospitality and Tourism program! This course is designed to equip you with the essential skills and knowledge needed to excel in the dynamic and fast-paced world of hospitality and tourism. Our curriculum is carefully crafted to provide you with a comprehensive understanding of customer service principles and practices specific to the hospitality and tourism industry. You will learn how to effectively communicate with customers, anticipate their needs, and provide exceptional service to enhance their overall experience. Highlights of our program include modules on understanding customer behavior, managing customer expectations, and resolving conflicts effectively. You will also learn about the importance of building strong relationships with customers, handling difficult situations with professionalism, and utilizing technology to enhance customer service delivery. In addition to theoretical knowledge, our course also includes practical exercises and case studies to help you apply your learning in real-world scenarios. You will have the opportunity to role-play different customer service scenarios, receive feedback from instructors, and collaborate with your peers to develop innovative solutions to common challenges faced in the industry. Upon completion of the program, you will be equipped with the skills and confidence to provide exceptional customer service in a variety of hospitality and tourism settings. Whether you aspire to work in hotels, restaurants, travel agencies, or other related industries, this certificate will set you apart as a customer service expert. Join us today and take the first step towards a rewarding career in hospitality and tourism. Our experienced instructors are dedicated to helping you succeed and will provide you with the support and guidance you need to excel in this exciting field. Enroll now and unlock your potential in the world of customer service for hospitality and tourism.
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149

2 months - GBP £99
❼   Payment plans

1 month - GBP £149
2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regula

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form online at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

Quick links

Request free information

*E-mail :

Captcha: What is 7+5+4 ?

The fastest way to get answers from us.