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Certificate in Deliver Customer Service To Difficult Customers
Sunday, 28 April 2024 12:03:44
     

Are you ready to master the art of delivering exceptional customer service, even to the most challenging customers? Our Certificate in Deliver Customer Service To Difficult Customers program is designed to equip you with the skills and strategies needed to handle difficult situations with confidence and professionalism. Throughout this course, you will delve into core modules that cover a range of essential topics. You will learn how to effectively communicate with customers who may be upset, frustrated, or difficult to please. By understanding the psychology behind difficult customer behavior, you will be able to de-escalate tense situations and turn negative interactions into positive outcomes. In addition, you will explore techniques for managing your own emotions and reactions when faced with challenging customers. By developing self-awareness and emotional intelligence, you will be better equipped to maintain composure and provide excellent service, even in high-pressure situations. Furthermore, this program will guide you in developing problem-solving skills that are essential for resolving customer complaints and issues. You will learn how to identify root causes of problems, propose effective solutions, and follow up to ensure customer satisfaction. By mastering these skills, you will be able to turn dissatisfied customers into loyal advocates for your business. Our Certificate in Deliver Customer Service To Difficult Customers program is ideal for anyone who interacts with customers on a regular basis, whether in a retail, hospitality, or service industry setting. This course is also beneficial for managers and team leaders who are responsible for coaching and supporting frontline staff in delivering exceptional customer service. Upon completion of this program, you will receive a certificate that demonstrates your commitment to providing outstanding customer service, even in challenging situations. This credential will set you apart in a competitive job market and showcase your dedication to excellence in customer care. Join us today and take the first step towards becoming a customer service expert who can handle any customer, no matter how difficult. Enroll in our Certificate in Deliver Customer Service To Difficult Customers program and unlock your potential to excel in customer service.



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
● Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
● Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
● Fast track mode - attain your qualification in just 6 months !
● Dedicated Tutor Support via live chat.
Course content
Welcome to our Certificate in Delivering Customer Service to Difficult Customers program! This course is designed to equip you with the skills and knowledge needed to effectively handle challenging customer interactions and provide exceptional service even in the most difficult situations. Our curriculum is carefully crafted to cover a wide range of topics essential for mastering customer service with difficult customers. You will learn how to identify different types of difficult customers, understand their behavior, and effectively communicate with them to de-escalate tense situations. Through interactive exercises and real-life case studies, you will develop strategies for managing customer complaints, handling conflicts, and turning negative experiences into positive outcomes. Highlights of our program include: - Understanding Difficult Customers: Learn how to recognize different types of difficult customers, such as angry, demanding, or unreasonable individuals, and develop empathy and patience in dealing with them. - Effective Communication Techniques: Master the art of active listening, assertive communication, and conflict resolution to effectively address customer concerns and build rapport. - Problem-Solving Skills: Develop critical thinking and problem-solving skills to quickly assess customer needs, identify solutions, and provide timely and satisfactory resolutions. - Emotional Intelligence: Enhance your emotional intelligence to manage your own emotions and respond appropriately to challenging customer interactions, maintaining professionalism and composure. - Role-Playing Scenarios: Engage in role-playing exercises to practice applying customer service techniques in realistic scenarios, receiving feedback and guidance from experienced instructors. - Continuous Improvement: Explore strategies for continuous improvement in customer service, including soliciting feedback, analyzing performance metrics, and implementing best practices to enhance customer satisfaction. Upon completion of the program, you will receive a Certificate in Delivering Customer Service to Difficult Customers, demonstrating your expertise in handling challenging customer interactions and providing exceptional service. Join us today and take the first step towards becoming a customer service expert who can effectively navigate even the most difficult customer interactions with confidence and professionalism.
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149

2 months - GBP £99
❼   Payment plans

1 month - GBP £149
2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regula

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form online at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

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