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Certificate in Deal With Customers Face To Face
Sunday, 28 April 2024 14:48:51
     

Are you looking to enhance your customer service skills and excel in face-to-face interactions? Our Certificate in Deal With Customers Face To Face program is designed to equip you with the necessary tools and techniques to effectively engage with customers in a variety of settings. Throughout this course, you will delve into core modules that cover essential topics such as understanding customer behavior, effective communication strategies, conflict resolution techniques, and building rapport with customers. You will also learn how to handle challenging situations with confidence and professionalism, ensuring that you can provide exceptional service to every customer you encounter. Our experienced instructors will guide you through interactive sessions and real-world case studies, allowing you to apply your newfound knowledge in practical scenarios. By the end of the program, you will have the skills and confidence to navigate any customer interaction with ease, leaving a lasting positive impression on your customers. Whether you are a seasoned customer service professional looking to sharpen your skills or someone new to the field seeking to build a strong foundation, our Certificate in Deal With Customers Face To Face program is the perfect opportunity to take your customer service abilities to the next level. Join us and unlock your potential to excel in face-to-face customer interactions. Enroll today and embark on a journey towards becoming a customer service expert who can confidently deal with customers face to face. Let us help you develop the skills and knowledge needed to succeed in the fast-paced world of customer service. Don't miss this chance to enhance your career and make a positive impact on every customer interaction.



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
● Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
● Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
● Fast track mode - attain your qualification in just 6 months !
● Dedicated Tutor Support via live chat.
Course content
Welcome to our Certificate in Deal With Customers Face To Face program, designed to equip you with the essential skills and knowledge needed to excel in customer-facing roles. This comprehensive course focuses on enhancing your ability to interact with customers in a professional and effective manner, ultimately leading to improved customer satisfaction and loyalty. The curriculum highlights of this program include modules on effective communication strategies, conflict resolution techniques, customer service best practices, and building rapport with customers. Through a combination of theoretical learning and practical exercises, you will develop the confidence and expertise to handle a wide range of customer interactions with ease and professionalism. In the communication strategies module, you will learn how to effectively convey information, listen actively, and respond appropriately to customer inquiries and feedback. This will enable you to build strong relationships with customers and ensure clear and effective communication at all times. The conflict resolution techniques module will equip you with the skills to de-escalate tense situations, address customer complaints, and find mutually beneficial solutions. By mastering these techniques, you will be able to turn challenging interactions into positive experiences for both you and the customer. Customer service best practices are at the core of this program, with a focus on understanding customer needs, exceeding expectations, and delivering exceptional service. You will learn how to anticipate customer needs, provide personalized solutions, and create memorable experiences that leave a lasting impression. Building rapport with customers is another key aspect of this program, as it is essential for establishing trust and loyalty. Through role-playing exercises and real-world scenarios, you will learn how to connect with customers on a personal level, build rapport, and create long-lasting relationships that drive customer loyalty and repeat business. Overall, our Certificate in Deal With Customers Face To Face program is designed to empower you with the skills and confidence to excel in customer-facing roles. Whether you are new to customer service or looking to enhance your existing skills, this program will provide you with the knowledge and tools needed to succeed in today's competitive business environment. Join us and take the first step towards becoming a customer service expert.
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149

2 months - GBP £99
❼   Payment plans

1 month - GBP £149
2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regula

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form online at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

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