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Advanced Professional Certificate in Services Marketing And Customer Service
Sunday, 05 May 2024 11:58:39
     

Welcome to our Advanced Professional Certificate in Services Marketing and Customer Service program, designed to equip you with the essential skills and knowledge needed to excel in the dynamic field of services marketing and customer service. This comprehensive program delves into the intricacies of marketing strategies tailored specifically for service-based industries, as well as the importance of delivering exceptional customer service to drive business success. Throughout the program, you will explore core modules such as Service Marketing Strategies, Customer Relationship Management, Service Quality Management, and Customer Experience Enhancement. In the Service Marketing Strategies module, you will learn how to develop and implement effective marketing plans that cater to the unique characteristics of services, such as intangibility, inseparability, variability, and perishability. Customer Relationship Management will delve into the importance of building and maintaining strong relationships with customers to foster loyalty and retention. Service Quality Management will focus on the critical role of delivering high-quality services to meet and exceed customer expectations. You will learn how to identify key service quality dimensions, measure service quality, and implement strategies to continuously improve service delivery. The Customer Experience Enhancement module will explore the various touchpoints where customers interact with your business and how to create memorable and positive experiences that drive customer satisfaction and loyalty. Our program is designed for professionals looking to advance their careers in services marketing and customer service, whether you are a marketing manager, customer service representative, business owner, or aspiring entrepreneur. The curriculum is carefully crafted to provide you with practical skills and knowledge that you can immediately apply in your current role or future endeavors. Our experienced instructors will guide you through real-world case studies, interactive discussions, and hands-on projects to ensure a comprehensive learning experience. Upon completion of the program, you will receive a Professional Certificate in Services Marketing and Customer Service, showcasing your expertise and dedication to excellence in the field. Join us on this exciting journey to enhance your skills, expand your knowledge, and elevate your career in services marketing and customer service. Enroll today and take the first step towards becoming a proficient and successful professional in this thriving industry.



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
● Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
● Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
● Fast track mode - attain your qualification in just 6 months !
● Dedicated Tutor Support via live chat.
Course content
Welcome to our Advanced Professional Certificate in Services Marketing and Customer Service program! This comprehensive course is designed to equip you with the skills and knowledge needed to excel in the dynamic and competitive field of services marketing and customer service. Our curriculum is carefully crafted to cover a wide range of topics essential for success in this industry. From understanding consumer behavior and market trends to developing effective marketing strategies and delivering exceptional customer service, our program will provide you with the tools you need to thrive in today's fast-paced business environment. Highlights of our curriculum include in-depth modules on service marketing principles, customer relationship management, service quality management, and customer experience design. You will also learn about the latest trends and technologies shaping the services industry, including digital marketing strategies and social media management. Our experienced instructors bring real-world expertise to the classroom, ensuring that you receive practical insights and hands-on experience that you can apply directly to your career. Through case studies, group projects, and interactive discussions, you will have the opportunity to deepen your understanding of key concepts and develop your critical thinking and problem-solving skills. Upon completion of the program, you will be equipped with a comprehensive understanding of services marketing and customer service best practices, as well as the confidence to apply your knowledge in a variety of professional settings. Whether you are looking to advance your career in marketing, customer service, or related fields, our Advanced Professional Certificate will provide you with the competitive edge you need to succeed. Join us and take the next step towards a rewarding and fulfilling career in services marketing and customer service. Enroll today and unlock your potential for success in this exciting and dynamic industry.
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149

2 months - GBP £99
❼   Payment plans

1 month - GBP £149
2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regula

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form online at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

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