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Advanced Professional Certificate in Recognise Diversity When Delivering Customer Service
Sunday, 28 April 2024 15:55:15
     

Welcome to our Advanced Professional Certificate in Recognising Diversity When Delivering Customer Service program! In today's globalized world, understanding and embracing diversity is crucial in providing exceptional customer service. This course is designed to equip you with the knowledge and skills needed to effectively recognize and respond to the diverse needs of customers from various backgrounds. Throughout this program, you will delve into core modules that cover topics such as cultural competence, communication strategies for diverse customers, and inclusive service delivery. By exploring these modules, you will gain a deeper understanding of how to navigate cultural differences, communicate effectively with customers from diverse backgrounds, and provide inclusive and respectful service to all individuals. Our experienced instructors will guide you through interactive lessons, case studies, and real-world scenarios to help you apply your learning in practical situations. You will also have the opportunity to engage with fellow participants, share insights, and learn from each other's experiences. This collaborative learning environment will enhance your understanding of diversity and customer service, enabling you to excel in your role. Upon completion of this program, you will emerge as a skilled professional who is adept at recognizing and embracing diversity when delivering customer service. You will be equipped with the tools and techniques needed to provide exceptional service to customers from all walks of life, fostering positive relationships and building trust with diverse clientele. Whether you are a seasoned customer service professional looking to enhance your skills or someone new to the field seeking to gain a competitive edge, this program is designed to meet your needs. Join us on this transformative journey and unlock your potential to excel in the dynamic and diverse world of customer service. Enroll in our Advanced Professional Certificate in Recognising Diversity When Delivering Customer Service program today and take the first step towards becoming a customer service expert who values and celebrates diversity in all its forms. Embrace the power of inclusivity and elevate your customer service skills to new heights. Your journey to success starts here!



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
● Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
● Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
● Fast track mode - attain your qualification in just 6 months !
● Dedicated Tutor Support via live chat.
Course content
Welcome to our Advanced Professional Certificate in Recognising Diversity When Delivering Customer Service program! This course is designed for professionals who want to enhance their customer service skills by understanding and embracing diversity in the workplace. Our curriculum highlights include modules on cultural awareness, communication strategies for diverse customers, and conflict resolution techniques in multicultural settings. You will learn how to effectively engage with customers from different backgrounds, navigate cultural differences, and provide exceptional service to all individuals. In this program, you will also explore the importance of empathy and active listening in customer interactions, as well as how to adapt your communication style to meet the needs of diverse customers. Through case studies and role-playing exercises, you will gain practical experience in applying these concepts in real-world scenarios. Our experienced instructors will guide you through the course material, providing valuable insights and feedback to help you develop your skills and confidence in recognising and respecting diversity in customer service. You will have the opportunity to engage with fellow participants, share experiences, and learn from each other's perspectives. Upon completion of the program, you will receive a certificate of achievement, demonstrating your commitment to providing inclusive and customer-centric service. This credential will enhance your professional profile and set you apart in a competitive job market. Join us on this journey to become a more culturally competent and customer-focused professional. Enroll in our Advanced Professional Certificate in Recognising Diversity When Delivering Customer Service program today and take your customer service skills to the next level. We look forward to welcoming you to our diverse and dynamic learning community!
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149

2 months - GBP £99
❼   Payment plans

1 month - GBP £149
2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regula

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form online at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

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