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Advanced Professional Certificate in Managing Customer Service
Saturday, 27 April 2024 17:49:09
     

Are you ready to take your customer service skills to the next level? Our Advanced Professional Certificate in Managing Customer Service program is designed to equip you with the tools and knowledge needed to excel in the fast-paced world of customer service management. Throughout this program, you will delve into core modules that cover essential topics such as customer relationship management, service recovery strategies, and effective communication techniques. You will learn how to anticipate and exceed customer expectations, resolve conflicts with ease, and build long-lasting relationships with clients. Our experienced instructors will guide you through real-world case studies and interactive simulations to help you apply your newfound knowledge in practical scenarios. By the end of the program, you will have the confidence and skills to lead a team of customer service professionals and drive exceptional results for your organization. Whether you are a seasoned customer service professional looking to advance your career or a newcomer to the field seeking to gain a competitive edge, this program is tailored to meet your needs. Join us and unlock your full potential in the dynamic world of customer service management. Enroll today and take the first step towards becoming a customer service leader in your industry. Let us help you sharpen your skills, expand your knowledge, and elevate your career to new heights. Don't miss this opportunity to invest in yourself and your future success. At the end of the program, you will receive a certificate of completion that showcases your dedication to professional development and commitment to excellence in customer service management. Stand out from the crowd and demonstrate your expertise with our Advanced Professional Certificate in Managing Customer Service. Join us on this transformative journey and become a master in managing customer service. Your success starts here.



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
● Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
● Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
● Fast track mode - attain your qualification in just 6 months !
● Dedicated Tutor Support via live chat.
Course content
Welcome to our Advanced Professional Certificate in Managing Customer Service program! This comprehensive course is designed to equip you with the skills and knowledge needed to excel in the fast-paced world of customer service management. Our curriculum highlights a range of essential topics that are crucial for success in this field. You will delve into the fundamentals of customer service, learning how to effectively communicate with customers, resolve conflicts, and exceed expectations. Additionally, you will explore the latest trends and best practices in customer service management, including the use of technology and data analytics to enhance the customer experience. One of the key components of our program is the focus on developing leadership and management skills. You will learn how to motivate and inspire your team, set goals and objectives, and create a positive work environment that fosters employee engagement and satisfaction. Through case studies and real-world scenarios, you will have the opportunity to apply your knowledge and skills in practical situations, preparing you for the challenges of managing customer service in today's competitive business landscape. In addition to the core curriculum, our program also offers elective courses that allow you to tailor your learning experience to your specific interests and career goals. Whether you are interested in customer relationship management, service quality improvement, or customer loyalty programs, you will find a range of options to enhance your expertise and expand your skill set. Our experienced instructors bring a wealth of knowledge and expertise to the classroom, providing you with valuable insights and practical advice that you can apply in your own professional practice. They are dedicated to helping you succeed and are committed to supporting your learning journey every step of the way. Upon completion of the program, you will receive a certificate that demonstrates your commitment to excellence in customer service management. This credential will set you apart in the job market and open up new opportunities for career advancement and growth. Join us today and take your customer service management skills to the next level! Embrace the challenge, seize the opportunity, and unlock your full potential in the dynamic world of customer service management.
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149

2 months - GBP £99
❼   Payment plans

1 month - GBP £149
2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regula

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form online at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

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