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Advanced Professional Certificate in Deliver Customer Service To Difficult Customers
Saturday, 27 April 2024 17:55:07
     

Are you ready to take your customer service skills to the next level? Our Advanced Professional Certificate in Delivering Customer Service to Difficult Customers program is designed to equip you with the tools and strategies needed to effectively handle challenging customer interactions. In today's competitive business landscape, the ability to navigate difficult customer situations with grace and professionalism is a valuable asset that can set you apart from the rest.Throughout this program, you will delve into core modules that cover a range of essential topics. You will learn how to identify different types of difficult customers and understand the underlying reasons for their behavior. By gaining insight into the psychology of difficult customers, you will be better equipped to de-escalate tense situations and find mutually beneficial solutions. Our expert instructors will guide you through proven communication techniques that can help you build rapport, manage expectations, and ultimately turn challenging interactions into positive outcomes.In addition to mastering the art of communication, you will also explore strategies for maintaining composure under pressure and managing your own emotions during difficult customer interactions. By developing your emotional intelligence and self-awareness, you will be able to respond to challenging situations with empathy and professionalism. Our program will also cover best practices for setting boundaries, handling complaints, and resolving conflicts in a way that preserves customer relationships and upholds your organization's reputation.As you progress through the program, you will have the opportunity to put your new skills into practice through interactive case studies, role-playing exercises, and real-world simulations. Our hands-on approach to learning will allow you to gain practical experience in applying the techniques and strategies you have learned, ensuring that you are well-prepared to handle difficult customer interactions in any professional setting.Upon completion of the Advanced Professional Certificate in Delivering Customer Service to Difficult Customers program, you will emerge as a confident and skilled customer service professional who is capable of effectively managing challenging customer interactions. Whether you work in retail, hospitality, healthcare, or any other customer-facing industry, this program will provide you with the knowledge and skills needed to excel in your role and deliver exceptional service to even the most difficult customers. Join us today and take the first step towards becoming a customer service expert who can handle any challenge with ease and professionalism.



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
● Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
● Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
● Fast track mode - attain your qualification in just 6 months !
● Dedicated Tutor Support via live chat.
Course content
Welcome to our Advanced Professional Certificate in Delivering Customer Service to Difficult Customers program! This course is designed for professionals who want to enhance their skills in handling challenging customer interactions with confidence and finesse.Our curriculum is carefully crafted to provide you with the knowledge and tools needed to effectively manage difficult customers and turn challenging situations into positive outcomes. Throughout the program, you will learn essential communication techniques, conflict resolution strategies, and emotional intelligence skills to help you navigate even the most challenging customer interactions.Highlights of the course include:1. Understanding Difficult Customers: Learn to identify different types of difficult customers and understand the underlying reasons for their behavior. Develop empathy and patience to effectively address their concerns and build rapport.2. Effective Communication Strategies: Master the art of active listening, assertive communication, and de-escalation techniques to defuse tense situations and maintain professionalism in challenging interactions.3. Conflict Resolution Techniques: Acquire practical skills in conflict resolution, negotiation, and problem-solving to reach mutually beneficial solutions with difficult customers while preserving relationships and customer satisfaction.4. Emotional Intelligence Development: Enhance your emotional intelligence through self-awareness, self-regulation, empathy, and social skills to manage your emotions and respond effectively to challenging customer behaviors.5. Role-Playing and Case Studies: Engage in interactive role-playing exercises and real-life case studies to practice applying learned techniques in simulated customer interactions. Receive personalized feedback and guidance from experienced instructors to refine your customer service skills.6. Continuous Improvement: Develop a personal action plan to implement learned strategies and techniques in your daily interactions with difficult customers. Receive ongoing support and resources to continue honing your customer service skills beyond the course.By completing our Advanced Professional Certificate in Delivering Customer Service to Difficult Customers program, you will emerge as a confident and skilled professional capable of handling challenging customer interactions with grace and professionalism. Join us today and take your customer service skills to the next level!
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149

2 months - GBP £99
❼   Payment plans

1 month - GBP £149
2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regula

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form online at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

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