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Advanced Professional Certificate in Deal With Customers Face To Face
Saturday, 27 April 2024 22:26:53
     

Are you ready to take your customer service skills to the next level? Our Advanced Professional Certificate in Deal With Customers Face To Face program is designed to equip you with the tools and techniques needed to excel in face-to-face interactions with customers. This comprehensive course will enhance your ability to build rapport, handle difficult situations, and provide exceptional service that keeps customers coming back.Throughout the program, you will delve into core modules that cover a range of essential topics. From mastering the art of active listening and effective communication to understanding non-verbal cues and body language, you will learn how to create positive and lasting impressions on customers. Our experienced instructors will guide you through real-world scenarios and case studies, allowing you to practice and refine your skills in a supportive environment.In addition to honing your interpersonal skills, the course will also focus on conflict resolution and de-escalation techniques. You will learn how to navigate challenging interactions with grace and professionalism, turning potentially negative situations into positive outcomes. By the end of the program, you will feel confident in your ability to handle even the most demanding customers with ease.One of the highlights of the program is the emphasis on practical application. You will have the opportunity to participate in role-playing exercises and simulations that mirror real-life customer interactions. This hands-on approach will help you develop the confidence and expertise needed to excel in a variety of customer service settings, from retail environments to corporate offices.Whether you are a seasoned customer service professional looking to enhance your skills or someone new to the field seeking to build a strong foundation, our Advanced Professional Certificate in Deal With Customers Face To Face program is the perfect choice. Join us and take the first step towards becoming a customer service expert who can handle any situation with poise and professionalism.



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
● Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
● Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
● Fast track mode - attain your qualification in just 6 months !
● Dedicated Tutor Support via live chat.
Course content
Welcome to our Advanced Professional Certificate in Deal With Customers Face To Face program! This course is designed for individuals who want to enhance their customer service skills and excel in face-to-face interactions with clients. Our curriculum is carefully crafted to provide you with the knowledge and practical skills needed to effectively engage with customers and provide exceptional service. Throughout the program, you will learn how to build rapport, handle difficult situations, and exceed customer expectations.Highlights of the course include modules on effective communication techniques, conflict resolution strategies, and customer relationship management. You will also have the opportunity to participate in role-playing exercises and real-life case studies to apply your learning in a practical setting.In addition, our experienced instructors will guide you through the latest trends and best practices in customer service, ensuring that you are equipped with the most up-to-date knowledge and skills. You will also have access to resources and tools to support your learning journey and help you succeed in your customer-facing role.By the end of the program, you will have developed the confidence and expertise to handle any customer interaction with professionalism and finesse. Whether you are working in retail, hospitality, or any other customer-facing industry, this certificate will set you apart as a skilled and knowledgeable professional.Join us today and take your customer service skills to the next level! Let us help you become a customer service superstar and excel in dealing with customers face to face. Enroll now and start your journey towards becoming a customer service expert.
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149

2 months - GBP £99
❼   Payment plans

1 month - GBP £149
2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regula

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form online at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

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