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Advanced Professional Certificate in Customer Experience Management
Friday, 20 September 2024 17:54:29
     

Enhance your career with our Advanced Professional Certificate in Customer Experience Management program. Dive deep into strategies for creating exceptional customer experiences, building brand loyalty, and increasing customer satisfaction. Learn from industry experts and gain practical skills to analyze customer feedback, implement effective customer service techniques, and drive business growth. This comprehensive program covers topics such as customer journey mapping, omni-channel communication, and customer retention strategies. Elevate your expertise in customer experience management and stand out in today's competitive market. Join us and take your career to the next level with our Advanced Professional Certificate in Customer Experience Management.



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
● Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
● Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
● Fast track mode - attain your qualification in just 6 months !
● Dedicated Tutor Support via live chat.
Course content
● Customer Experience Strategy
● Customer Journey Mapping
● Customer Feedback and Surveys
● Employee Engagement and Training
● Technology and Tools for Customer Experience
● Measuring and Analyzing Customer Experience
● Implementing Customer Experience Improvements
● Crisis Management and Customer Recovery
● Global Customer Experience Management
● Ethical and Legal Considerations in Customer Experience
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149

2 months - GBP £99
❼   Payment plans

1 month - GBP £149
2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognized awarding body or regulatory authority.

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