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Advanced Professional Certificate in Basics Of Customer Service
Saturday, 27 April 2024 23:19:13
     

Welcome to our Advanced Professional Certificate in Basics of Customer Service program! This comprehensive course is designed to equip you with the essential skills and knowledge needed to excel in the field of customer service. Whether you are a seasoned professional looking to enhance your expertise or a newcomer eager to kickstart your career, this program is perfect for you.Throughout the course, you will delve into the core modules that cover a wide range of topics essential for providing exceptional customer service. You will learn about the importance of effective communication, conflict resolution strategies, and how to handle challenging customers with grace and professionalism. Additionally, you will explore the fundamentals of customer relationship management and the significance of building long-lasting relationships with clients.One of the key highlights of this program is the emphasis on practical application. You will have the opportunity to participate in interactive exercises, case studies, and role-playing scenarios that simulate real-world customer service situations. This hands-on approach will allow you to hone your skills and gain valuable experience that you can apply directly in your professional endeavors.Furthermore, our experienced instructors will guide you through the latest trends and best practices in customer service. You will stay up-to-date with industry standards and learn how to leverage technology to enhance the customer experience. By the end of the program, you will be equipped with the tools and techniques needed to deliver exceptional service and exceed customer expectations.Upon completion of the Advanced Professional Certificate in Basics of Customer Service program, you will receive a certificate that showcases your dedication to professional development and commitment to excellence in customer service. This credential will set you apart in the competitive job market and open doors to new opportunities for career advancement.Join us on this exciting journey to elevate your customer service skills and become a trusted resource for your clients. Enroll in our program today and take the first step towards a rewarding and fulfilling career in customer service. Let us help you unlock your full potential and achieve success in this dynamic and fast-paced industry.



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
● Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
● Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
● Fast track mode - attain your qualification in just 6 months !
● Dedicated Tutor Support via live chat.
Course content
Welcome to our Advanced Professional Certificate in Basics of Customer Service program! This course is designed to equip you with the essential skills and knowledge needed to excel in the field of customer service. Our curriculum is carefully crafted to cover a wide range of topics that are crucial for success in this industry.Throughout the program, you will delve into the fundamentals of customer service, learning about the importance of building strong relationships with customers, effective communication strategies, and problem-solving techniques. You will also explore the role of technology in customer service, understanding how to leverage tools and platforms to enhance the customer experience.One of the highlights of our curriculum is the emphasis on practical skills development. Through case studies, role-playing exercises, and real-world scenarios, you will have the opportunity to apply your knowledge in a hands-on setting. This experiential learning approach will help you build confidence and proficiency in handling various customer service situations.In addition to the core customer service topics, our program also covers key areas such as conflict resolution, time management, and emotional intelligence. These skills are essential for navigating the challenges of the customer service environment and ensuring positive outcomes for both customers and businesses.Upon completion of the program, you will have a solid foundation in the basics of customer service and be well-prepared to pursue a career in this field. Whether you are just starting out in customer service or looking to enhance your existing skills, this certificate will provide you with the tools and knowledge you need to succeed.Join us on this journey to become a customer service expert and unlock new opportunities in this dynamic and rewarding industry. Enroll in our Advanced Professional Certificate in Basics of Customer Service program today and take the first step towards a successful career in customer service.
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149

2 months - GBP £99
❼   Payment plans

1 month - GBP £149
2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regula

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form online at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

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