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Advanced Diploma in Introduction To Customer Service For Hospitality And Tourism
Saturday, 27 April 2024 14:45:21
     

Embark on a transformative journey with our Advanced Diploma in Introduction to Customer Service for Hospitality and Tourism. This comprehensive program equips you with the essential skills and knowledge to excel in the dynamic world of hospitality and tourism. From understanding customer needs to delivering exceptional service, you will learn how to create memorable experiences that keep guests coming back. Our industry-experienced instructors will guide you through real-world scenarios and practical exercises, ensuring you are well-prepared for a successful career in this fast-paced industry. Elevate your customer service skills and open doors to exciting opportunities in the hospitality and tourism sector.



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
● Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
● Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
● Fast track mode - attain your qualification in just 6 months !
● Dedicated Tutor Support via live chat.
Course content
● Introduction to Customer Service in Hospitality and Tourism
● Understanding Customer Needs and Expectations
● Effective Communication Skills for Customer Service
● Building Customer Relationships
● Handling Difficult Customers and Situations
● Service Recovery and Conflict Resolution
● Cultural Awareness and Diversity in Customer Service
● Customer Service Technology and Tools
● Customer Service Management and Leadership
● Customer Service Excellence and Continuous Improvement.
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149

2 months - GBP £99
❼   Payment plans

1 month - GBP £149
2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regula

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form online at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

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